Service Manager

Monroe Tractor & Implement Co.; Adams Center (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account

401K Plan + Match

Bonus Incentive Plans

Paid time off policy

Job summary

Monroe Tractor & Implement Co. is seeking a Service Manager in Adams Center, NY. The role involves overseeing service operations, managing staff, and maintaining customer relationships. Ideal candidates should have at least 5 years of leadership experience in the equipment or auto service industry. Responsibilities include hiring, training staff, and ensuring the service department runs efficiently. Benefits include medical and dental insurance, a 401K plan, and bonus incentives.

Qualifications

• 5 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic and superior communication skills are required.
• A strong sense of urgency is required, as well as customer service experience.

Responsibilities

• Direct service operations of the Service Department with technician oversight.
• Hire, train, develop, and motivate service department staff.
• Communicate directly with customers and coordinate repairs.

Skills

Leadership experience

Customer service

Communication skills

Strong work ethic

Urgency

Microsoft Office

Job description

Monroe Tractor is a well‑known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best‑in‑class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family‑owned business!

The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits.

Qualifications

• 5 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• Superior communication skills.
• A strong sense of urgency is required.
• Customer service experience is required.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front‑line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepares customer quotes, closes work orders, and communicates directly with customers.
• Consistent interaction with our technicians and will be the direct contact on all service activities.
• Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• 401K Plan + Match
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

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Pay is commensurate with the applicant's experience, as it relates to the position.

Pay Transparency

$60,000 - $85,000 USD