Service Manager

Monroe Tractor; City of Binghamton (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Paid Time Off Policy

Short/Long Term Disability

Annual Reviews

Generous Annual Incentive Bonus opportunity

Job summary

A construction and agricultural equipment dealer in Binghamton, NY, is looking for a Service Manager to lead their service department. The successful candidate will demonstrate strong leadership, customer service skills, and a commitment to company values. Responsibilities include managing service operations, training staff, and ensuring customer satisfaction. A competitive salary between $60,000 and $85,000 plus bonuses awaits the right individual, along with a comprehensive benefits package.

Qualifications

• 3 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• Customer service experience is required.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Coordinate repairs and provide updates to customers throughout the repair process.
• Finalize customer work orders and prepare invoices.
• Manage the service business and shop activities.

Skills

Leadership experience

Strong work ethic

Customer service experience

Confidence in Microsoft Office

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best‑in‑class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family‑owned business!

Service Manager

The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department with oversight of technicians to obtain optimum efficiency, economy of operations, and maximum profits.

Salary

• $60,000 - $85,000 plus generous annual incentive bonus

Benefits

• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Family‑owned and operated
• Annual Reviews
• Generous Annual Incentive Bonus opportunity

Qualifications

• 3 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• A strong sense of urgency is required.
• Customer service experience is required.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front‑line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepares customer quotes, closes work orders, and communicates directly with customers.
• Consistent interaction with our technicians and will be the direct contact on all service activities.
• Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Equal Employment Opportunity Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.