Operations Manager

Industry; Nashville (TN); On-site; USD 24,796 - 27,552; Full time

Job summary

A fitness center in Nashville is seeking an Operations Manager to ensure efficient studio operations and deliver an outstanding member experience. The ideal candidate should have 2+ years of experience in operations or sales, possess strong communication skills, and thrive in a fast-paced environment. Competitive pay starting at $18 per hour plus commission opportunities are available in a motivating atmosphere.

Qualifications

• 2+ years of operations, sales, or marketing experience, preferably in fitness.
• Experience supervising and motivating employees.
• Outgoing and confident in engaging with the community.
• Ability to achieve and exceed sales goals.
• Strong organizational skills.

Responsibilities

• Meet and exceed monthly lead generation and sales goals.
• Build strong relationships with members.
• Manage studio social media content.
• Track KPIs and performance metrics.
• Oversee payroll and inventory management.
• Ensure a clean and organized studio.
• Partner with Sales Director to optimize member experience.
• Foster a positive environment for staff and members.

Skills

Operations experience

Sales experience

Strong communication skills

Customer service skills

Detail-oriented

Leadership skills

CRM proficiency

Tools

Microsoft Office

CRM tools

Job description

Operations Manager
Location: Nashville, TN

STRIDE Fitness delivers the ultimate full-body cardio and strength experience that hits hard and moves fast. Our 55‑minute high‑intensity classes push you on the tread and the floor, so you get in, go hard, and STRIDE out.

We are seeking an energetic and results‑driven Operations Manager to lead our West End location. This role is ideal for someone with sales and operations experience who thrives in a fast‑paced, people‑focused environment.

Compensation: $18$20 per hour + opportunity to earn commission

About the Role

The Operations Manager is responsible for ensuring the studio runs efficiently, delivering an outstanding member experience, and driving community engagement. You will balance sales, operations, and marketing responsibilities while supporting a high‑energy team and strong studio culture.

Key Responsibilities

• Meet and exceed monthly lead generation and sales goals through in‑studio initiatives, community partnerships, and grassroots marketing
• Build strong relationships with members to maximize retention and satisfaction
• Manage studio social media content and engagement to strengthen community connections
• Track KPIs and performance metrics, providing regular updates to the Studio Owner
• Oversee payroll, supply orders, and retail inventory
• Ensure the studio is clean, organized, and welcoming for every class
• Partner with the Sales Director and Head Coach to optimize schedules, promotions, and member experience
• Foster a positive, motivating, and supportive environment for both members and staff

Qualifications

• 2+ years of operations, sales, or marketing experience (fitness, boutique studio, or wellness industry preferred)
• Experience supervising and motivating employees
• Outgoing, confident, and comfortable engaging with the community to generate leads
• Demonstrated ability to achieve and exceed sales or performance goals
• Strong communication and customer service skills in person, over the phone, and digitally
• Passion for fitness, health, and wellness
• Reliable, professional, and detail‑oriented with strong organizational skills
• Proficiency with CRM tools and Microsoft Office (fitness software experience is a plus)
• $18$20 per hour based on experience
• Commission opportunities tied to performance
• Growth potential within a rapidly expanding fitness brand
• Supportive and team‑oriented work environment

Apply today to join STRIDE Fitness West End and play a key role in building a high‑energy studio culture in Nashville.