Operations Manager

Industry; Pasadena (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading fitness brand in Pasadena is seeking an energetic Operations Manager to oversee studio operations and drive sales initiatives. You will foster a supportive environment, build member relationships, and manage marketing efforts while ensuring excellence in member experience. Ideal candidates have 2+ years of relevant experience, strong leadership skills, and a passion for fitness. This role offers competitive pay at $20-$22 per hour plus commission opportunities.

Qualifications

• Minimum 2 years of experience in sales, operations, or marketing, preferably in the fitness or wellness industry.
• Experience leading and motivating a team.
• Demonstrated capability of achieving performance goals.

Responsibilities

• Meet monthly lead generation and sales goals.
• Build relationships with members to enhance retention.
• Manage social media content and engagement.
• Track KPIs and report results.
• Oversee payroll and inventory management.
• Ensure the studio is welcoming and organized.
• Collaborate with Sales and Coaching staff.

Skills

Sales experience

Operations management

Leadership skills

Customer service skills

Communication skills

Tools

CRM tools

Microsoft Office

Job description

Position: Operations Manager
Location: Pasadena, CA

STRIDE Fitness delivers the ultimate full-body cardio and strength experience that hits hard and moves fast. Our 55-minute high-intensity classes push you on the tread and the floor, so you get in, go hard, and STRIDE out.

Were looking for an energetic and results-driven Operations Manager to oversee studio operations, drive sales initiatives, and elevate the member experience. This is a hands‑on leadership role that blends sales, marketing, and operations while ensuring our members and staff feel supported, motivated, and part of the STRIDE community.

Responsibilities

Meet and exceed monthly lead generation and sales goals through in-studio initiatives, partnerships, and grassroots marketing

Build strong relationships with members to maximize retention and satisfaction

Manage studio social media content and engagement to strengthen community connections

Track KPIs and performance metrics, reporting results to the Studio Owner

Oversee payroll, supply orders, and retail inventory management

Ensure the studio is clean, organized, and welcoming for every class

Partner with the Sales Director and Head Coach to optimize schedules, promotions, and member experience

Foster a positive, motivating, and supportive environment for both members and staff

Qualifications

2+ years of sales, operations, or marketing experience (fitness, boutique studio, or wellness industry preferred)

Leadership experience, including supervising and motivating employees

Proven record of achieving sales or performance goals

Strong communication and customer service skills

Professional, organized, and reliable with attention to detail

Tech‑savvy with CRM tools and Microsoft Office (fitness software experience a plus)

Passion for fitness, health, and wellness

Full‑time availability and reliable commute to the studio

Comfortable with completing a background check

$20$22 per hour + commission opportunities based on performance

Growth potential within a rapidly expanding fitness brand