Operations Manager

Fitness Ventures (Crunch Fitness); Santa Clarita (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures (Crunch Fitness) is seeking an Operations Manager to oversee daily gym operations, lead staff, and enhance member experience. The role emphasizes safety, budget management, and KPI tracking to drive growth and exceptional service.

The candidate will manage schedules, vendor relations, and performance reviews, ensuring a welcoming and high-energy fitness environment for members.

Qualifications

• Bachelor's degree in Business Administration, Sports Management, or related field preferred.
• 3-5 years of management experience in fitness, hospitality, retail, or service industries.
• Proficiency with scheduling, POS, CRM, and membership management systems.

Responsibilities

• Oversee day-to-day gym operations and ensure smooth performance.
• Recruit, train, and supervise staff; foster a high-performance culture.
• Deliver exceptional member service and resolve concerns promptly.
• Track KPIs and assist with budgeting and payroll.

Skills

Leadership

Communication

Problem-solving

Multitasking

Customer service

Data analysis

Team management

Budgeting

Education

Bachelor’s degree in Business Administration / Sports Management

Tools

POS

CRM

Membership management systems

Job description

Position Summary

We are seeking a highly organized and results-driven Operations Manager to oversee the daily operations of our fitness facility/facilities. This role is responsible for ensuring exceptional member experiences, efficient business operations, staff leadership, and achievement of operational and financial goals. The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service.

Key Responsibilities

Operational Management

• Oversee day-to-day gym/studio operations to ensure smooth and efficient performance
• Maintain facility cleanliness, safety, and operational standards
• Manage opening and closing procedures and ensure compliance with company policies
• Monitor inventory levels for fitness equipment, supplies, retail products, and amenities
• Coordinate equipment maintenance and vendor relationships

Team Leadership

• Recruit, train, schedule, and supervise front desk staff, trainers, and support personnel
• Foster a positive, high-performance team culture
• Conduct employee performance reviews and provide coaching and development
• Ensure staff compliance with operational procedures and customer service standards

Member Experience

• Deliver exceptional customer service and resolve member concerns promptly
• Support member retention initiatives and community engagement efforts
• Monitor member feedback and implement service improvements
• Ensure a welcoming, inclusive, and motivating environment

Financial & Administrative Oversight

• Assist with budgeting, payroll, and expense management
• Track key performance indicators (KPIs) including membership growth, retention, revenue, and labor costs
• Prepare operational reports and analyze business performance
• Support sales goals and membership promotions

Compliance & Safety

• Ensure compliance with health, safety, and labor regulations
• Maintain emergency procedures and incident reporting processes
• Enforce cleanliness, sanitation, and risk management standards

Qualifications

• Bachelor’s degree in Business Administration, Sports Management, or related field preferred
• 3-5 years of management experience in fitness, hospitality, retail, or service industries
• Strong leadership, communication, and problem-solving skills
• Experience managing teams and operational budgets
• Proficiency with scheduling, POS, CRM, and membership management systems
• CPR/AED certification preferred

Desired Skills

• Strong customer service mindset
• Ability to multitask in a fast-paced environment
• Data-driven decision-making abilities
• Conflict resolution and team-building skills
• Passion for fitness, wellness, and community engagement

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to occasionally lift up to 50 lbs
• Comfortable working in an active fitness environment

Salary

$33,000.00 - $50,000.00 per year