Operations Manager

Jobtailor; Fond du Lac (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor is seeking an Executive Director to oversee daily operations at a Wisconsin senior living community. The role focuses on leading a team, ensuring resident-centered care, and maintaining high service standards.

Responsibilities include recruitment, onboarding, staff development, compliance with HIPAA and state regulations, and fostering strong community partnerships. The ideal candidate will excel in customer service, change leadership, and operational excellence.

Qualifications

• Bachelor's or Associate degree in Healthcare Administration, Business Administration, Human Resources, Hospitality, or a related field preferred.
• Experience leading in assisted living, senior living, healthcare, hospitality, or service-related industries preferred.
• Strong leadership and communication abilities with a customer-centered approach.

Responsibilities

• Oversee daily community operations with the Executive Director to ensure smooth, compliant service delivery.
• Promote exceptional customer service and respond to resident and family concerns promptly and professionally.
• Assist with recruitment, onboarding, staffing, training, employee development, and retention.
• Ensure appropriate staffing levels are maintained to support quality resident care and services.
• Lead and support department managers while fostering teamwork, accountability, and employee engagement.
• Monitor compliance with community policies, resident rights, HIPAA requirements, and applicable state regulations.
• Support community occupancy, resident satisfaction, and operational goals.
• Coordinate employee training and ongoing professional development initiatives.
• Maintain a safe, clean, and welcoming environment for residents, visitors, and employees.
• Build positive relationships with residents, families, team members, vendors, and community partners.

Skills

Leadership Experience

Regulatory Compliance

Staffing & Recruitment

Customer Service

Organizational Skills

Education

Health/Business Admin Degree

Tools

Microsoft Office

Business Software

Job description

• Partner with the Executive Director to oversee daily community operations
• Promote exceptional customer service and respond to resident and family concerns promptly and professionally
• Assist with recruitment, onboarding, staffing, training, employee development, and retention
• Ensure appropriate staffing levels are maintained to support quality resident care and services
• Lead and support department managers while fostering teamwork, accountability, and employee engagement
• Monitor compliance with community policies, resident rights, HIPAA requirements, and applicable state regulations
• Support community occupancy, resident satisfaction, and operational goals
• Coordinate employee training and ongoing professional development initiatives
• Maintain a safe, clean, and welcoming environment for residents, visitors, and employees
• Build positive relationships with residents, families, team members, vendors, and community partners

Requirements

• Strong leadership, communication, and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to customer service and resident-centered care
• Professional, positive, and approachable leadership style
• Ability to make sound decisions and effectively navigate challenging situations
• Strong attention to detail and follow-through
• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, Hospitality, or a related field preferred
• Previous leadership experience in assisted living, senior living, healthcare, hospitality, or a service-related industry preferred
• Experience with staffing, employee relations, recruitment, and operational management strongly preferred
• Working knowledge of regulatory compliance and employment practices preferred
• Proficiency with Microsoft Office and other business management software
• Ability to work flexible hours as needed to support community operations
• Must meet all state and community requirements for employment

Core Competencies

Demonstrates strong leadership and communication skills while managing community operations, ensuring compliance with regulations, and fostering a resident-centered care environment. Proficient in staffing, employee development, and maintaining high standards of customer service.

Highest-signal resume keywords

• Leadership Experience
• Regulatory Compliance Knowledge
• Staffing and Recruitment Expertise
• Customer Service Commitment
• Organizational Skills

Hard Skills

• Staffing Management
• Employee Relations
• Operational Management
• Regulatory Compliance
• Training Coordination
• Problem-Solving
• Attention to Detail
• Decision-Making

Soft Skills

• Communication Skills
• Interpersonal Skills
• Teamwork
• Positive Leadership Style

Industry Keywords

• Healthcare Administration
• Assisted Living
• Senior Living
• Hospitality
• Resident-Centered Care

Tools & Technologies

• Microsoft Office
• Business Management Software