Director of Operations

Jobtailor; North Carolina; On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor is seeking an experienced operations executive to lead multi-community operations, drive occupancy growth and revenue strategy, and ensure quality care, compliance and customer experience. You will recruit and develop executive leadership, manage P&L, budgeting, and cross-functional partnerships with Sales, Care, HR and Finance to execute strategic initiatives.

This role requires 5+ years in operational leadership and travel; healthcare or hospitality background is preferred.

Qualifications

• 5+ years operational leadership experience (multi-site preferred).
• Strong P&L, financial management and business strategy expertise.
• Experience in senior living, healthcare or hospitality preferred.
• Proven ability to lead teams, drive results and manage performance.
• Strong analytical, decision-making and problem-solving skills.
• Excellent communication and cross-functional leadership ability.
• Ability to travel and manage multiple priorities.

Responsibilities

• Lead multi-community operations, ensuring quality care, service and compliance.
• Recruit, develop and manage Executive Directors and leadership teams.
• Drive occupancy growth, revenue strategy and market positioning.
• Oversee P&L performance, budgeting, labor and financial outcomes.
• Use data, reporting and KPIs to improve operational performance.
• Partner with Sales, Care, HR and Finance to execute strategic initiatives.
• Ensure regulatory compliance, quality assurance and risk management.
• Drive customer experience, engagement and service excellence.
• Lead change initiatives, succession planning and leadership development.

Skills

Leadership

P&L Management

Financial Analysis

Data Analysis

KPI Reporting

Budgeting

Occupancy Growth Strategy

Regulatory Compliance

Team Leadership

Cross-Functional Collaboration

Quality Assurance

Customer Experience

Change Management

Succession Planning

Job description

• Lead multi-community operations, ensuring quality care, service and compliance
• Recruit, develop and manage Executive Directors and leadership teams
• Drive occupancy growth, revenue strategy and market positioning
• Oversee P&L performance, budgeting, labor and financial outcomes
• Use data, reporting and KPIs to improve operational performance
• Partner with Sales, Care, HR and Finance to execute strategic initiatives
• Ensure regulatory compliance, quality assurance and risk management
• Drive customer experience, engagement and service excellence
• Lead change initiatives, succession planning and leadership development

Requirements

• 5+ years operational leadership experience (multi-site preferred)
• Strong P&L, financial management and business strategy expertise
• Experience in senior living, healthcare or hospitality preferred
• Proven ability to lead teams, drive results and manage performance
• Strong analytical, decision-making and problem-solving skills
• Excellent communication and cross-functional leadership ability
• Ability to travel and manage multiple priorities

Core Competencies

Demonstrates extensive operational leadership in multi-community settings, with a strong focus on P&L management, financial strategy, and regulatory compliance. Proven track record in driving occupancy growth and enhancing customer experience through effective team leadership and strategic initiatives.

Highest-signal resume keywords

• Operational Leadership
• P&L Management
• Financial Strategy
• Regulatory Compliance
• Team Leadership

Hard Skills

• P&L Management
• Financial Management
• Business Strategy
• Data Analysis
• KPI Reporting
• Budgeting
• Occupancy Growth Strategy
• Risk Management
• Change Management
• Succession Planning

Soft Skills

• Leadership
• Communication
• Decision-Making
• Problem-Solving
• Cross-Functional Collaboration

Industry Keywords

• Senior Living
• Healthcare
• Hospitality
• Quality Assurance
• Customer Experience