Operations Manager

UMBC; Baltimore (MD); Hybrid; USD 68,000 - 77,000; Full time

Benefits offered by this job

Generous Leave

Tuition Remission

Life and Disability Insurance

Retirement Plans

Professional Development Opportunities

Wellness Opportunities

Job summary

UMBC is seeking an Operations Manager for the Graduate School, overseeing the admissions decision support system and providing desktop support. This full-time position requires a Bachelor's degree and 3+ years of relevant experience.

The role supports both staff and students, requiring expertise in Salesforce and document imaging processes. A hybrid telework option is available, along with a competitive benefits package including tuition remission and generous leave.

Qualifications

• 3+ years of experience in a related role.
• Experience in higher education systems is preferred.
• Strong background in application systems and imaging.

Responsibilities

• Oversee the admissions decision support system implementation.
• Supervise document imaging and physical storage processes.
• Provide technical support for office software and hardware.

Skills

Business technology knowledge

CRM expertise (Salesforce)

Document imaging processes

Technical support

Education

Bachelor's Degree in related field

Tools

Salesforce

CollegeNet

Job description

Position Title

Operations Manager

Description

The Graduate School Operations Manager oversees our Application, Admission decision support system, back office document imaging and storage, and is our primary liaison for our CRM. This role not only supports Graduate School staff, but faculty and academic department staff, as well as prospective and current students.

Department

The Graduate School

Position Overview

The Graduate School Operations Manager oversees our Application, Admission decision support system, back office document imaging and storage, and is our primary liaison for our CRM. This role not only supports Graduate School staff, but faculty and academic department staff, as well as prospective and current students.

Telework

A hybrid telework schedule may be available.

Responsibilities

All tasks in the implementation and maintenance of our application and admissions decision support system (currently CollegeNet). This includes working with departments to develop workflows for application review, organizing annual change requests, troubleshooting, configuring views for users, managing permissions, etc.

This position also is responsible for supervising staff who conduct document imaging processes and physical document storage.

This position is responsible for desktop support, the electronic hardware and software used by graduate school staff and throughout the office. This involves general lifting of computer equipment (less than 20 lbs.) and installation involving some stooping and bending.

This position is our primary CRM (Salesforce) expert, crafting events, reports, forms, campaigns, etc. to support graduate recruitment and marketing.

Required Minimum Qualifications

• Bachelor's Degree preferably in business technology, information technology, systems engineering or related field.
• Minimum of 3 years of related experience.

Preferred Qualifications

• Knowledge of higher education, especially graduate education is preferred.
• Background in application systems, imaging systems, and other enterprise wide technologies is preferred.

Background Screening Statement

A background check will be required.

Benefits

UMBC offers a rich benefits package.

Regular and grant funded regular positions: Full benefits summary click here.

Generous Leave which includes accruing:

• 22 Days of Annual Leave
• 15 Days of Sick Leave
• 15 Holidays
• 3 Personal Days

Tuition Remission:

• 8 credit hours per semester
• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance
• Retirement plans (including the choice of joining the pension plan)
• Professional development opportunities
• Wellness opportunities
• Much more

Salary

$68,000 - $77,000 depending on qualifications and experience.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Hours

Full-time

Type

Regular

FLSA Status

Exempt

Equal Opportunity Statement

UMBC is an affirmative action / equal opportunity employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.

Title IX

As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.

Accommodation

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization

As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.