Operations Management Trainee: Paid Training to Supervisor

Ryder System, Inc.; Hartford (CT); On-site; USD 60,000 - 62,000; Full time

Job summary

Ryder System, Inc. in Hartford CT is seeking an Operations Management Trainee to support the shop management process, drive cost savings, and improve customer retention through metric-driven initiatives.

The program is fast-paced, cross-functional across Operations, Asset Management, Sales, Quality, and Rental Management, offering hands-on training to develop operations and fleet maintenance expertise; expected path is to an Ops Supervisor.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills including spreadsheet and word processing.
• Basic understanding of Business Finance, controls and metrics.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Skills

Detail oriented

Strong communication

Multi-tasking

Organized

Mechanical skills

Interpersonal skills

Team player

Problem solving

Education

Bachelor's Degree

Job description

Ryder System, Inc. in Hartford CT is seeking an Operations Management Trainee to support the shop management process, drive cost savings, and improve customer retention through metric-driven initiatives.

The program is fast-paced, cross-functional across Operations, Asset Management, Sales, Quality, and Rental Management, offering hands-on training to develop operations and fleet maintenance expertise; expected path is to an Ops Supervisor.