Operations Leader: Store Growth & People Development

At Home Group; Asheville (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability

25% Store Discount

Paid Time Off, Holidays, Volunteer Day

Job summary

At Home Group seeks an Assistant Store Manager – Operations in Asheville, NC to support the Store Manager in leading store operations, finance, and team functions in a large-format retail setting. This role drives store performance with annual sales in the multi-million range, supporting efficient operations and upholding high standards for Team Members and customers.

The position leads Operations Leads and Zone Leads (based on volume), fosters collaboration, and helps ensure a safe, organized,

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum 3 years leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Skilled in prioritizing, multitasking, and adapting to changing business needs.
• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.
• Proven ability to build and sustain a collaborative, engaging and high-performing team culture.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Support proper staffing, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening/closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Drive overall store effectiveness by leading efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Skills

Leadership experience

Communication skills

Data analysis

Customer focused

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

HRIS

Workforce scheduling

Job description

At Home Group seeks an Assistant Store Manager – Operations in Asheville, NC to support the Store Manager in leading store operations, finance, and team functions in a large-format retail setting. This role drives store performance with annual sales in the multi-million range, supporting efficient operations and upholding high standards for Team Members and customers.

The position leads Operations Leads and Zone Leads (based on volume), fosters collaboration, and helps ensure a safe, organized,