Operations Leader: Assistant Store Manager

At Home Group Inc.; Madison (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Medical Insurance

Store Discount

Job summary

At Home is seeking an Assistant Store Manager – Operations in Madison, WI to support the Store Manager in driving store performance, operations, and guest experience in a busy retail environment. You will lead Operations Leads and Zone Lead teams, coach staff, manage staffing and payroll accuracy, and ensure visual standards, safety, and profitability while upholding At Home’s values and customer-focus.

Strong communication, data-driven decision making, and ability to train and develop a large

Qualifications

• Minimum of 3 years of relevant leadership experience in a big-box/high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing $5M+ in annual revenue.
• Bachelor’s degree preferred; strong Microsoft Office and HRIS proficiency.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Support proper staffing, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening/closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Drive overall store effectiveness by leading efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Skills

Leadership

Retail Operations

Team Development

Payroll & Scheduling

Customer Service

Education

Bachelor's degree preferred

Tools

Microsoft Office

HRIS

Workforce Scheduling Systems

Job description

At Home is seeking an Assistant Store Manager – Operations in Madison, WI to support the Store Manager in driving store performance, operations, and guest experience in a busy retail environment. You will lead Operations Leads and Zone Lead teams, coach staff, manage staffing and payroll accuracy, and ensure visual standards, safety, and profitability while upholding At Home’s values and customer-focus.

Strong communication, data-driven decision making, and ability to train and develop a large