Operations Leader: Security & Client Success (Austin)

Securitas, Inc.; Austin (TX); On-site; USD 60,000 - 63,000; Full time

Job summary

Securitas Security Services USA, Inc. is seeking an Operations Manager in Austin, TX to oversee day-to-day operations, workforce management, and client relationships.

You will drive performance, lead teams, and deliver service excellence across an assigned portfolio in a fast-paced environment. The ideal candidate will have 5+ years of leadership in operations, strong personnel development skills, and a hands-on approach to improving efficiency and customer satisfaction.

Qualifications

• Service-first mindset with clear communication and sound judgment.
• Associate's Degree in Business Administration, Operations Management, or related field.
• Valid driver’s license and reliable transportation.
• Strong knowledge of workforce management, scheduling, and performance.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Lead daily operations to ensure service delivery, client satisfaction, and objectives.
• Manage staffing, scheduling, performance, and labor costs to meet needs.
• Build and maintain client partnerships through regular communication and reviews.
• Assist with budgeting, expenses, payroll, and operational reporting.
• Drive process improvements, compliance, and operational efficiency.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

Communication

Workforce management

Problem solving

Education

Associate's Degree in Business Administration or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Securitas Security Services USA, Inc. is seeking an Operations Manager in Austin, TX to oversee day-to-day operations, workforce management, and client relationships.

You will drive performance, lead teams, and deliver service excellence across an assigned portfolio in a fast-paced environment. The ideal candidate will have 5+ years of leadership in operations, strong personnel development skills, and a hands-on approach to improving efficiency and customer satisfaction.