Operations Leader: Client Success & Team Performance

Securitas USA; Austin (TX); On-site; USD 60,000 - 63,000; Full time

Job summary

Securitas Security Services USA, Inc. in Austin, TX is seeking an Operations Manager responsible for overseeing day-to-day operations, workforce management, and client satisfaction within an assigned portfolio.

You will drive service excellence, lead teams, manage budgets, and report on operational performance. The ideal candidate has 5+ years of leadership in operations, an associate degree, a valid driver's license, and strong skills in workforce planning and MS Office.

Qualifications

• 5+ years of leadership experience in operations management or a related field.
• Associate's Degree in Business Administration, Operations Management, or related field.
• Valid driver's license and reliable transportation.
• Strong knowledge of workforce management, scheduling, and operational best practices.
• Proficiency in MS Office Suite (Excel, Word, Outlook).

Responsibilities

• Lead daily operations to ensure exceptional service delivery and client satisfaction.
• Manage staffing, scheduling, employee performance, and workforce planning to support operations and control labor costs.
• Build and maintain strong client partnerships through regular communication and performance reviews.
• Assist with budget management, expense control, payroll administration, and operational reporting.
• Drive process improvements, compliance initiatives, and efficiency while upholding company standards.
• Perform additional duties as assigned.

Skills

Leadership

Workforce management

Budgeting

Client relationship management

Employee development

MS Office

Education

Associate's Degree

Tools

MS Office Suite

Job description

Securitas Security Services USA, Inc. in Austin, TX is seeking an Operations Manager responsible for overseeing day-to-day operations, workforce management, and client satisfaction within an assigned portfolio.

You will drive service excellence, lead teams, manage budgets, and report on operational performance. The ideal candidate has 5+ years of leadership in operations, an associate degree, a valid driver's license, and strong skills in workforce planning and MS Office.