Operations Manager

Securitas, Inc.; Austin (TX); On-site; USD 60,000 - 63,000; Full time

Job summary

Securitas Security Services USA, Inc. is seeking an Operations Manager in Austin, TX to oversee day-to-day operations, workforce management, and client relationships.

You will drive performance, lead teams, and deliver service excellence across an assigned portfolio in a fast-paced environment. The ideal candidate will have 5+ years of leadership in operations, strong personnel development skills, and a hands-on approach to improving efficiency and customer satisfaction.

Qualifications

• Service-first mindset with clear communication and sound judgment.
• Associate's Degree in Business Administration, Operations Management, or related field.
• Valid driver’s license and reliable transportation.
• Strong knowledge of workforce management, scheduling, and performance.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Lead daily operations to ensure service delivery, client satisfaction, and objectives.
• Manage staffing, scheduling, performance, and labor costs to meet needs.
• Build and maintain client partnerships through regular communication and reviews.
• Assist with budgeting, expenses, payroll, and operational reporting.
• Drive process improvements, compliance, and operational efficiency.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

Communication

Workforce management

Problem solving

Education

Associate's Degree in Business Administration or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location:

Austin, TX

Salary Range:

$60,000 - $63,000 annually

The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You'll Do

As an Operations Manager, you will be responsible for overseeing day-to-day business operations, workforce management, client satisfaction, and operational performance within an assigned portfolio. This position plays a key role in supporting business growth by ensuring service excellence, maintaining strong client relationships, leading teams, and driving operational efficiency. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and is passion about developing people and delivering results.

• Lead daily operations to ensure exceptional service delivery, client satisfaction, and achievement of business objectives.
• Manage staffing, scheduling, employee performance, and workforce planning to support operational needs and control labor costs.
• Build and maintain strong client partnerships through regular communication, performance reviews, and proactive issue resolution.
• Assist with budget management, expense control, payroll administration, and operational reporting.
• Drive process improvements, compliance initiatives, and operational efficiencies while maintaining company standards.
• Perform additional duties as assigned.

Who You Are

An ideal candidate brings:

• A service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. The ideal candidate is solutions-focused and thrives in both independent and team settings.
• Associate's Degree in Business Administration, Operations Management, Management, or a related field, or an equivalent combination of education and experience.
• Valid driver's license and reliable transportation.
• Strong knowledge of workforce management, employee relations, scheduling, and operational best practices.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to analyze business metrics and implement solutions that improve operational performance and customer satisfaction.

Experience That Sets You Apart

• 5+ years of leadership experience in operations management, branch management, service delivery, staffing, or a related field.
• Experience managing large, hourly workforces in a multi-site or client-facing environment.
• Demonstrated success in budget administration, labor management, and operational performance improvement.
• Strong customer service, client relationship management, and employee development experience.
• Experience within the security, facilities management, hospitality, logistics, staffing, healthcare, or service industries.

Why You Would Want to Join the Team

• Opportunity to directly impact operational excellence, employee engagement, and client satisfaction across a growing market.
• Exposure to regional leadership and key client stakeholders within a nationally recognized organization.
• Career advancement opportunities with a global industry leader committed to employee development.
• Collaborative team culture focused on accountability, innovation, and continuous improvement.
• Ability to lead meaningful operational initiatives and drive measurable business results.
• Access to industry-leading resources, training programs, and leadership support.
• A dynamic role that combines people leadership, business management, client engagement, and operational strategy

OperationsManager / Securitas Security / Austin, TX/ TXDPS #B03946