Operations Leader — Client Success & Efficiency

Securitas Security Services USA, Inc.; Austin (TX); On-site; USD 60,000 - 63,000; Full time

Job summary

Securitas Security Services USA, Inc. in Austin, TX is seeking an Operations Manager to lead daily security service operations, ensure client satisfaction, and achieve business objectives in a dynamic, nationwide organization.

You will supervise staffing, scheduling, employee performance, and workforce planning; manage budgets and payroll; build strong client partnerships through regular reviews and proactive issue resolution; drive process improvements while maintaining company standards.

Qualifications

• Associate’s Degree in Business Administration, Operations Management, Management, or related field (or equivalent experience).
• Valid driver’s license and reliable transportation.
• 5+ years of leadership in operations management or related field.
• Experience managing large hourly workforces in multi-site/client-facing environments.
• Strong knowledge of workforce management, scheduling, and operational best practices.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Lead daily operations to ensure service delivery, client satisfaction, and achievement of business objectives.
• Manage staffing, scheduling, employee performance, and workforce planning to support operations and control labor costs.
• Build and maintain strong client partnerships through regular communication and performance reviews.
• Assist with budget management, expenses, payroll administration, and operational reporting.
• Drive process improvements, compliance initiatives, and operational efficiencies while maintaining company standards.
• Perform additional duties as assigned.

Skills

Leadership

Workforce management

Scheduling

Operational excellence

Customer service

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Excel

Word

Outlook

Job description

Securitas Security Services USA, Inc. in Austin, TX is seeking an Operations Manager to lead daily security service operations, ensure client satisfaction, and achieve business objectives in a dynamic, nationwide organization.

You will supervise staffing, scheduling, employee performance, and workforce planning; manage budgets and payroll; build strong client partnerships through regular reviews and proactive issue resolution; drive process improvements while maintaining company standards.