Operations Leader, Retail & Hospitality Services

Memorial Sloan Kettering Cancer Center; United States; Hybrid; USD 93,000 - 148,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center (MSK) seeks a Manager, Retail & Hospitality Services to oversee high-volume food service and retail operations across the Cafeteria, lounges, kiosks and events at the NY campus.

Lead staff, ensure quality and safety, manage budgets and menus, coordinate with Nutrition Services, and develop programs to enhance the patient and visitor experience while maintaining regulatory compliance.

Qualifications

• Experienced leader with a strong background in food service, retail, hospitality, or related operations.
• Demonstrated success supervising, training, coaching, and developing employees.
• Strong financial understanding, including budgeting, food-cost management, sales analysis, and profit-and-loss reporting.
• Knowledge of food safety, sanitation, quality assurance, and regulatory compliance.
• Strong decision-making and problem-solving skills with the ability to manage changing priorities.
• Committed to providing an exceptional experience for patients, visitors, staff, and guests.
• Collaborative and able to build effective relationships across departments.

Responsibilities

• Lead the daily operations of MSK’s Retail and Hospitality Services areas.
• Recruit, train, coach, evaluate, and develop staff while maintaining appropriate coverage.
• Monitor workflow and recommend improvements that support efficient and financially responsible operations.
• Review sales, food costs, production levels, inventory, waste, and other performance metrics.
• Oversee menu development, seasonal promotions, merchandising, and product evaluations.
• Ensure compliance with MSK policies and all applicable Joint Commission, HACCP, and New York City and State health regulations.
• Lead sanitation, food safety, quality-improvement, and regulatory-readiness initiatives.
• Develop business and marketing plans for new retail services and revenue-generating programs.
• Review retail renovation plans, layouts, and equipment selections to support operational efficiency.
• Coordinate food, staffing, supplies, equipment, rentals, and other services for special events.
• Partner with Food and Nutrition Services leadership and other departments to address operational needs and deliver excellent service.

Skills

Retail operations

Staff leadership

Food production

Budgeting

Menu planning

Customer service

Job description

Memorial Sloan Kettering Cancer Center (MSK) seeks a Manager, Retail & Hospitality Services to oversee high-volume food service and retail operations across the Cafeteria, lounges, kiosks and events at the NY campus.

Lead staff, ensure quality and safety, manage budgets and menus, coordinate with Nutrition Services, and develop programs to enhance the patient and visitor experience while maintaining regulatory compliance.