Manager, Retail Food Services - NYC Sites (Full-Time Flexible)

Memorial Sloan Kettering Cancer Center; United States; Hybrid; USD 93,000 - 148,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center (MSK) seeks a Manager, Retail & Hospitality Services to oversee high-volume food service and retail operations across the Cafeteria, lounges, kiosks and events at the NY campus.

Lead staff, ensure quality and safety, manage budgets and menus, coordinate with Nutrition Services, and develop programs to enhance the patient and visitor experience while maintaining regulatory compliance.

Qualifications

• Experienced leader with a strong background in food service, retail, hospitality, or related operations.
• Demonstrated success supervising, training, coaching, and developing employees.
• Strong financial understanding, including budgeting, food-cost management, sales analysis, and profit-and-loss reporting.
• Knowledge of food safety, sanitation, quality assurance, and regulatory compliance.
• Strong decision-making and problem-solving skills with the ability to manage changing priorities.
• Committed to providing an exceptional experience for patients, visitors, staff, and guests.
• Collaborative and able to build effective relationships across departments.

Responsibilities

• Lead the daily operations of MSK’s Retail and Hospitality Services areas.
• Recruit, train, coach, evaluate, and develop staff while maintaining appropriate coverage.
• Monitor workflow and recommend improvements that support efficient and financially responsible operations.
• Review sales, food costs, production levels, inventory, waste, and other performance metrics.
• Oversee menu development, seasonal promotions, merchandising, and product evaluations.
• Ensure compliance with MSK policies and all applicable Joint Commission, HACCP, and New York City and State health regulations.
• Lead sanitation, food safety, quality-improvement, and regulatory-readiness initiatives.
• Develop business and marketing plans for new retail services and revenue-generating programs.
• Review retail renovation plans, layouts, and equipment selections to support operational efficiency.
• Coordinate food, staffing, supplies, equipment, rentals, and other services for special events.
• Partner with Food and Nutrition Services leadership and other departments to address operational needs and deliver excellent service.

Skills

Retail operations

Staff leadership

Food production

Budgeting

Menu planning

Customer service

Job description

About Us

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe. Exciting Opportunity at MSK Join one of the nation’s leading healthcare institutions and build a meaningful career with purpose as a Manager, Retail & Hospitality Services. This is an exciting opportunity for an experienced food service leader to oversee high-volume retail and hospitality operations while creating an outstanding experience for our patients, visitors, and staff. At MSK, service is at the heart of everything we do. We are seeking an engaged and collaborative leader to oversee food production and retail operations across multiple areas, including the Cafeteria, OR Lounge, Starbucks Kiosk, Vending, Student Faculty Club, Cyber Café, and Special Functions. You will lead staff, strengthen operations, maintain quality and safety standards, and help develop innovative programs that support the continued growth of Food and Nutrition Services.

Role Overview

Lead the daily operations of MSK’s Retail and Hospitality Services areas. Recruit, train, coach, evaluate, and develop staff while maintaining appropriate coverage. Monitor workflow and recommend improvements that support efficient and financially responsible operations. Review sales, food costs, production levels, inventory, waste, and other performance metrics. Oversee menu development, seasonal promotions, merchandising, and product evaluations. Ensure compliance with MSK policies and all applicable Joint Commission, HACCP, and New York City and State health regulations. Lead sanitation, food safety, quality-improvement, and regulatory-readiness initiatives. Develop business and marketing plans for new retail services and revenue-generating programs. Review retail renovation plans, layouts, and equipment selections to support operational efficiency. Coordinate food, staffing, supplies, equipment, rentals, and other services for special events. Partner with Food and Nutrition Services leadership and other departments to address operational needs and deliver excellent service.

Key Qualifications

• Experienced leader with a strong background in food service, retail, hospitality, or related operations.
• Demonstrated success supervising, training, coaching, and developing employees.
• Strong financial understanding, including budgeting, food-cost management, sales analysis, and profit-and-loss reporting.
• Knowledge of food safety, sanitation, quality assurance, and regulatory compliance.
• Strong decision-making and problem-solving skills with the ability to manage changing priorities.
• Committed to providing an exceptional experience for patients, visitors, staff, and guests.
• Collaborative and able to build effective relationships across departments.

Core Skills

• Retail and hospitality operations
• Staff leadership and performance management
• Food production and menu planning
• Budgeting and financial analysis
• Inventory, waste, and ingredient controls
• Quality improvement and regulatory compliance
• Program and business development
• Event planning and coordination
• Customer service and service recovery
• Strong communication and organizational skills

Additional Information

Location: 1275 York Avenue, NY Reporting to Associate Director, Retail & Hospitality Services Schedule: Full-time, variable schedule, including weekends and holidays.

Helpful Links

Compensation Philosophy Benefits Pay Range: $92,700.00 - $148,400.00 FSLA Status: Exempt Closing: At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Our multi-disciplinary teams work together to provide exceptional patient care, develop innovative research, and deliver outstanding educational programs.

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