Manager, Retail Food Services - NYC Sites (Full-Time Flexible)

Memorial Sloan Kettering Cancer Center; New York (NY); Hybrid; USD 93,000 - 148,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center in New York City seeks a Manager, Retail & Hospitality Services to lead MSK’s high-volume retail and dining operations across Cafeteria, lounges, kiosks, and events. You will recruit, train, coach staff, monitor workflow, and ensure quality, safety, and compliance with Joint Commission and HACCP standards.

Reporting to the Associate Director, you will develop menus, manage costs, analyze sales and inventory, and partner with departments to deliver

Qualifications

• Experience leading food service, retail, hospitality or related operations.
• Proven track record supervising, training and developing staff.
• Strong budgeting, food-cost management, sales analysis and P&L understanding.
• Knowledge of food safety, sanitation, regulatory compliance.

Responsibilities

• Lead daily operations of MSK’s Retail and Hospitality Services areas.
• Recruit, train, coach, evaluate, and develop staff with proper coverage.
• Monitor workflow and drive efficiency with financial discipline.
• Review sales, food costs, production levels, inventory, waste, and performance metrics.
• Oversee menu development, promotions, merchandising, and product evaluations.
• Ensure compliance with MSK policies and health regulations (Joint Commission, HACCP, NY state).
• Lead sanitation, quality-improvement, and regulatory-readiness initiatives.
• Develop business and marketing plans for new retail services and revenue programs.
• Coordinate resources for special events and collaborate with departments.

Skills

Retail operations

Staff leadership

Budgeting

Food production

Menu planning

Inventory controls

Quality & compliance

Event planning

Customer service

Communication

Job description

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK Join one of the nation’s leading healthcare institutions and build a meaningful career with purpose as a Manager, Retail & Hospitality Services. This is an exciting opportunity for an experienced food service leader to oversee high-volume retail and hospitality operations while creating an outstanding experience for our patients, visitors, and staff.

At MSK, service is at the heart of everything we do. We are seeking an engaged and collaborative leader to oversee food production and retail operations across multiple areas, including the Cafeteria, OR Lounge, Starbucks Kiosk, Vending, Student Faculty Club, Cyber Café, and Special Functions. You will lead staff, strengthen operations, maintain quality and safety standards, and help develop innovative programs that support the continued growth of Food and Nutrition Services.

Role Overview:

• Lead the daily operations of MSK’s Retail and Hospitality Services areas.
• Recruit, train, coach, evaluate, and develop staff while maintaining appropriate coverage.
• Monitor workflow and recommend improvements that support efficient and financially responsible operations.
• Review sales, food costs, production levels, inventory, waste, and other performance metrics.
• Oversee menu development, seasonal promotions, merchandising, and product evaluations.
• Ensure compliance with MSK policies and all applicable Joint Commission, HACCP, and New York City and State health regulations.
• Lead sanitation, food safety, quality-improvement, and regulatory-readiness initiatives.
• Develop business and marketing plans for new retail services and revenue-generating programs.
• Review retail renovation plans, layouts, and equipment selections to support operational efficiency.
• Coordinate food, staffing, supplies, equipment, rentals, and other services for special events.
• Partner with Food and Nutrition Services leadership and other departments to address operational needs and deliver excellent service.

Key Qualifications:

• Experienced leader with a strong background in food service, retail, hospitality, or related operations.
• Demonstrated success supervising, training, coaching, and developing employees.
• Strong financial understanding, including budgeting, food-cost management, sales analysis, and profit-and-loss reporting.
• Knowledge of food safety, sanitation, quality assurance, and regulatory compliance.
• Strong decision-making and problem-solving skills with the ability to manage changing priorities.
• Committed to providing an exceptional experience for patients, visitors, staff, and guests.
• Collaborative and able to build effective relationships across departments.

Core Skills:

• Retail and hospitality operations
• Staff leadership and performance management
• Food production and menu planning
• Budgeting and financial analysis
• Inventory, waste, and ingredient controls
• Quality improvement and regulatory compliance
• Program and business development
• Event planning and coordination
• Customer service and service recovery
• Strong communication and organizational skills

Additional Information:

• Location: 1275 York Avenue, NY
• Reporting to Associate Director, Retail & Hospitality Services
• Schedule: Full-time, variable schedule, including weekends and holidays.

Helpful Links:

• Compensation Philosophy
• Benefits

Pay Range: $92,700.00 - $148,400.00FSLA Status: Exempt

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.