Luxury Pet Resort Supervisor – Lead 5-Star Guest Experience

K9 Resorts Luxury Pet Hotel; Stamford (CT); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in Stamford, CT is seeking a Supervisor to help lead our team and daily operations. You’ll support daily operations, develop team members, and ensure a seamless, 5-star experience for every guest.

This role requires supervisory experience and a background in pet care. Strong leadership, communication, and a sales-minded, proactive approach are essential, with weekend/holiday availability expected.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented mindset with a proactive, “lead from the front” approach.
• Ability to multitask and thrive in a fast-paced environment.
• High emotional intelligence and professionalism.
• Weekend, holiday, and flexible availability required.
• Valid driver’s license.

Responsibilities

• Serve as a key holder and Manager on Duty (MOD) when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Ensure team accountability, performance, and adherence to company standards.
• Assist with scheduling, staffing, and daily operational execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver and model 5-Star customer service at every interaction.
• Drive sales by converting inquiries, tours, and walk-ins into enrollments.
• Promote services and packages tailored to each pet parent’s needs.
• Lead by example in communication, hospitality, and professionalism.
• Represent the brand at community and marketing events.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health, safety, and behavior, escalating concerns as needed.
• Support team members in all areas of the resort—jumping in wherever needed.
• Ensure proper execution of daily checklists and operational procedures.

Skills

Leadership

Coaching

Communication

Sales mindset

Multitasking

Emotional intelligence

Professionalism

Driver's license

Job description

K9 Resorts Luxury Pet Hotel in Stamford, CT is seeking a Supervisor to help lead our team and daily operations. You’ll support daily operations, develop team members, and ensure a seamless, 5-star experience for every guest.

This role requires supervisory experience and a background in pet care. Strong leadership, communication, and a sales-minded, proactive approach are essential, with weekend/holiday availability expected.