Pet Resort Operations & Team Leader

K9 Resorts Luxury Pet Hotel; Stamford (CT); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible scheduling

Training programs

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in Stamford, CT, is seeking an Assistant Manager to partner with the General Manager and drive performance across the resort.

You will lead daily operations, develop the team, ensure safety and cleanliness, manage scheduling, and deliver 5-Star service to clients and their pets. This full-time hourly role offers growth, benefits, and a fast-paced environment.

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver's license.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example - setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and MOD, support scheduling and labor management.
• Oversee daily operations for efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Ensure 5-Star service at every interaction; manage leads, tours, and client retention.
• Handle high-level customer concerns and implement service improvements.
• Act as Brand Ambassador; support local partnerships, events, and marketing initiatives.

Skills

Leadership

Coaching

Team development

Communication

Problem-solving

Emotional intelligence

Valid driver's license

Flexible schedule

Customer service

Job description

K9 Resorts Luxury Pet Hotel in Stamford, CT, is seeking an Assistant Manager to partner with the General Manager and drive performance across the resort.

You will lead daily operations, develop the team, ensure safety and cleanliness, manage scheduling, and deliver 5-Star service to clients and their pets. This full-time hourly role offers growth, benefits, and a fast-paced environment.