Pet Resort Leader: Drive Ops, Teams & 5-Star Service

K9 Resorts; Stamford (CT); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Leadership development programs

Employee discounts

Job summary

K9 Resorts in Stamford, CT is seeking an Assistant Manager to partner with the General Manager in leading daily operations, developing teams, ensuring safety and high‑quality care for all pets, and delivering five‑star guest experiences.

You’ll coach supervisors and technicians, assist with recruiting, onboarding, and training, manage scheduling and labor, monitor KPIs, support community outreach and marketing efforts, and serve as a confident brand ambassador within the local pet‑care

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business‑minded with an understanding of operations and performance metrics.
• Excellent communication and problem‑solving abilities.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example—setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.

Skills

Leadership

Coaching

Team Development

Operations

Performance Metrics

Customer Service

Marketing

Community Outreach

Brand Ambassador

Job description

K9 Resorts in Stamford, CT is seeking an Assistant Manager to partner with the General Manager in leading daily operations, developing teams, ensuring safety and high‑quality care for all pets, and delivering five‑star guest experiences.

You’ll coach supervisors and technicians, assist with recruiting, onboarding, and training, manage scheduling and labor, monitor KPIs, support community outreach and marketing efforts, and serve as a confident brand ambassador within the local pet‑care