Pet Resort Operations Leader

K9 Resorts Luxury Pet Hotel; Emerson (NJ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in Emerson, NJ is seeking an Assistant Manager to partner with the General Manager in driving performance, developing teams, and ensuring operational excellence across the resort.

You will lead, coach, and develop Supervisors and Pet Care staff, support recruiting and training, and manage daily operations for efficiency and safety while driving customer satisfaction and growth.

Qualifications

• Prior management or supervisory experience.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with an understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example—setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and Manager on Duty (MOD).
• Support scheduling, staffing, and labor management.
• Oversee daily operations to ensure efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Ensure delivery of 5-Star service at every interaction.
• Support conversion of leads, tours, and client retention strategies.
• Handle and resolve high-level customer concerns.
• Evaluate customer feedback and implement service improvements.
• Act as a Brand Ambassador representing K9 Resorts in the community.
• Support local partnerships, events, and marketing initiatives.
• Help drive awareness and business growth through outreach efforts.

Skills

Leadership

Team development

Communication

Problem-solving

Emotional intelligence

Driver's license

Job description

K9 Resorts Luxury Pet Hotel in Emerson, NJ is seeking an Assistant Manager to partner with the General Manager in driving performance, developing teams, and ensuring operational excellence across the resort.

You will lead, coach, and develop Supervisors and Pet Care staff, support recruiting and training, and manage daily operations for efficiency and safety while driving customer satisfaction and growth.