Operations Leader - Insurance Agency (Two Locations)

State Farm Agent; Buda (TX); On-site; USD 80,000 - 135,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Health insurance

401(k)

Flexible schedule

Job summary

State Farm Agent in Texas is seeking a people-focused leader to oversee daily execution across two offices with 14+ team members. This role emphasizes leadership and operational performance rather than individual sales production.

Responsibilities include owning dashboards, coaching leaders, and ensuring service standards and sales execution while coordinating staffing and training to sustain a positive, high-performing culture.

Qualifications

• Proven manager of 10+ employees; insurance agency or comparable high-volume sales/service operations experience preferred.
• Strong Excel/reporting skills, KPI management, workflow improvement and comfort with CRM/task systems; State Farm experience a plus.

Responsibilities

• Own daily activity dashboards, exception reports, task aging, staffing coverage and follow-through across both offices.
• Coach Sales, Customer Service and Life team leaders and partner with them in execution.
• Monitor service standards: 25+ calls per rep per day, 2+ live lead transfers, discovery and timely service.
• Track sales execution: hot-lead follow-up, auto/fire quote activity, referrals and life opportunities.
• Run daily leadership check-ins, document performance gaps and corrective actions, and provide concise reports.
• Coordinate schedules, onboarding, training and process improvements; maintain positive, accountable team culture.

Skills

Leadership

KPI management

Excel

CRM systems

Coaching

Team leadership

Tools

Excel

CRM software

Dashboard tools

Job description

State Farm Agent in Texas is seeking a people-focused leader to oversee daily execution across two offices with 14+ team members. This role emphasizes leadership and operational performance rather than individual sales production.

Responsibilities include owning dashboards, coaching leaders, and ensuring service standards and sales execution while coordinating staffing and training to sustain a positive, high-performing culture.