Operations Manager - State Farm Agent Team Member

State Farm Agent; Buda (TX); On-site; USD 80,000 - 135,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Health insurance

401(k)

Flexible schedule

Job summary

State Farm Agent in Texas is seeking a people-focused leader to oversee daily execution across two offices with 14+ team members. This role emphasizes leadership and operational performance rather than individual sales production.

Responsibilities include owning dashboards, coaching leaders, and ensuring service standards and sales execution while coordinating staffing and training to sustain a positive, high-performing culture.

Qualifications

• Proven manager of 10+ employees; insurance agency or comparable high-volume sales/service operations experience preferred.
• Strong Excel/reporting skills, KPI management, workflow improvement and comfort with CRM/task systems; State Farm experience a plus.

Responsibilities

• Own daily activity dashboards, exception reports, task aging, staffing coverage and follow-through across both offices.
• Coach Sales, Customer Service and Life team leaders and partner with them in execution.
• Monitor service standards: 25+ calls per rep per day, 2+ live lead transfers, discovery and timely service.
• Track sales execution: hot-lead follow-up, auto/fire quote activity, referrals and life opportunities.
• Run daily leadership check-ins, document performance gaps and corrective actions, and provide concise reports.
• Coordinate schedules, onboarding, training and process improvements; maintain positive, accountable team culture.

Skills

Leadership

KPI management

Excel

CRM systems

Coaching

Team leadership

Tools

Excel

CRM software

Dashboard tools

Job description

THE OPPORTUNITY

Lead daily execution and accountability for a growing, two-location State Farm agency with approximately 14+ team members and expanding. This is a people-leadership and operational performance role - not an individual insurance sales production position.

Benefits

• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Health insurance
• 401(k)
• Flexible schedule

Key Responsibilities

• Own daily activity dashboards, exception reports, task aging, staffing coverage and follow-through across both offices.
• Hold Sales, Customer Service and Life team leaders accountable for coaching and execution; partner with them rather than replace their day-to-day leadership.
• Monitor service standards: 25+ answered calls per service representative per day, 2+ qualified live lead transfers, FORM discovery, timely service completion and client responsiveness.
• Track sales execution: hot-lead follow-up, auto/fire quote activity, referrals, short-term disability and Life opportunities, and live lead conversion.
• Run brief daily leadership check-ins, document performance gaps and corrective actions, and provide Hank a concise daily exception report and weekly performance review.
• Coordinate schedules, coverage, onboarding, training and process improvements; maintain a positive, accountable team culture.

AUTHORITY AND REPORTING

Directly accountable to Hank. Authorized to set daily priorities, review performance, coach leaders and recommend corrective action. Hank retains final decisions on hiring, termination, pay and formal discipline.

IDEAL CANDIDATE

• Proven manager of 10+ employees; insurance agency or comparable high-volume sales/service operations experience preferred.
• Highly organized, confident and personable leader who follows through, handles difficult conversations professionally and builds trust.
• Strong Excel/reporting skills, KPI management, workflow improvement and comfort with CRM/task systems; State Farm experience a plus.

Compensation And Success Measures

Base: $80,000+ depending on experience. Target annual performance bonus: $20,000+

Target total compensation: approximately $125,000+.

First 90 days: establish reliable reporting, improve activity consistency and service turnaround, and demonstrate measurable leader follow-through.

Compensation: $100,000.00 - $135,000.00 per year

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Buda, TX And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.