Operations Leader: Grow Teams, Drive Results

State Farm; Larned (KS); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Job summary

State Farm’s Erway Agency in Kansas seeks a Director of Operations to lead day-to-day agency operations and drive performance across the team. You’ll collaborate with the agency owner to develop people, optimize processes, monitor performance, and ensure excellent service for customers.

In this hands-on leadership role, you will recruit and coach staff, manage workflows, and implement improvements to maximize renewals, retention, and sales outcomes while maintaining compliance with state

Qualifications

• Leadership, management, or business operations experience preferred.
• Strong communication and problem-solving skills.
• Excellent organization and attention to detail.
• Ability to coach others and hold people accountable.
• Comfortable working with goals, metrics, and performance expectations.
• Strong follow-through and ability to manage multiple priorities.
• Willingness to learn the insurance industry and obtain required state insurance licenses.

Responsibilities

• Recruit, onboard, train, and develop team members.
• Set clear expectations and conduct coaching and 1:1 meetings.
• Manage schedules, workloads, and team accountability.
• Build a positive, high-performing culture.
• Track agency goals, scorecards, and KPIs.
• Lead weekly team and performance meetings.
• Improve sales, follow-up, retention, and service results.
• Turn business goals into actionable plans with the owner.
• Maintain high standards for customer communication and follow-up.
• Oversee renewals, coverage reviews, claims support, and retention.
• Handle escalated customer situations.
• Identify opportunities to improve customer experience.
• Create and improve processes and SOPs.
• Manage workflows, queues, and quality control.
• Identify inefficiencies and implement better solutions.
• Ensure procedures and compliance requirements are followed.

Skills

Leadership

Management

Communication

Problem-solving

Organization

Detail-oriented

Coaching

Accountability

KPIs

Licensing

Job description

State Farm’s Erway Agency in Kansas seeks a Director of Operations to lead day-to-day agency operations and drive performance across the team. You’ll collaborate with the agency owner to develop people, optimize processes, monitor performance, and ensure excellent service for customers.

In this hands-on leadership role, you will recruit and coach staff, manage workflows, and implement improvements to maximize renewals, retention, and sales outcomes while maintaining compliance with state