Multi-Location Operations Manager – Insurance Agency

Hank Gerdes; Buda (TX); Vor Ort; USD 72.000 - 88.000; Vollzeit

Benefits dieser Stelle

Dental insurance

Employee discounts

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Health insurance

401(k)

Flexible schedule

Zusammenfassung

Hank Gerdes is seeking a people-leadership and operations professional to guide daily execution at a growing two-location State Farm agency with 14+ team members. This role emphasizes coaching, accountability, and performance across Sales, Customer Service, and Life teams, rather than pure sales production.

The ideal candidate will manage dashboards, staffing, and processes, ensuring high service standards and timely follow-through, with a focus on building a collaborative, results-driven

Qualifikationen

• Proven manager of 10+ employees in a high-volume environment.
• Strong Excel/reporting, KPI management and CRM use.
• Excellent communicator with coaching mindset and accountability.

Aufgaben

• Own daily dashboards, exception reports, aging and staffing across two offices.
• Coach leaders of Sales, Customer Service and Life teams; partner with them on execution.
• Monitor service standards: calls per rep, live lead transfers, discovery and turnaround time.
• Track sales execution: hot leads, quotes, referrals and lead conversions.
• Provide concise daily exception reports and weekly performance reviews to leadership.
• Coordinate schedules, onboarding, training and process improvements; foster a positive culture.

Kenntnisse

Leadership

Team management

Coaching

KPI management

Excel reporting

CRM familiarity

Communication

Tools

CRM software

Jobbeschreibung

Hank Gerdes is seeking a people-leadership and operations professional to guide daily execution at a growing two-location State Farm agency with 14+ team members. This role emphasizes coaching, accountability, and performance across Sales, Customer Service, and Life teams, rather than pure sales production.

The ideal candidate will manage dashboards, staffing, and processes, ensuring high service standards and timely follow-through, with a focus on building a collaborative, results-driven