Assistant General Manager - Guest Experience Leader

Urban Air Adventure Parks; Brockton (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading indoor adventure park operator in Brockton is looking for an Assistant General Manager to provide leadership and supervision. Responsibilities include cultivating a team environment, overseeing hiring, and ensuring exceptional customer service. Candidates should have 3+ years of management experience in hospitality and demonstrate strong communication skills. This role requires working weekends, evenings, and holidays to meet business needs. Join us in creating an awesome atmosphere and maximizing customer satisfaction.

Qualifications

• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants) required.
• 3+ years of supervisory or management experience.
• CPR/First Aid Certification preferred.

Responsibilities

• Cultivate a team environment for exceptional customer service.
• Assist in hiring and staff training programs.
• Ensure staffing levels meet business needs.

Skills

Customer service

Team leadership

Communication

Motivation

Supervisory skills

Job description

A leading indoor adventure park operator in Brockton is looking for an Assistant General Manager to provide leadership and supervision. Responsibilities include cultivating a team environment, overseeing hiring, and ensuring exceptional customer service. Candidates should have 3+ years of management experience in hospitality and demonstrate strong communication skills. This role requires working weekends, evenings, and holidays to meet business needs. Join us in creating an awesome atmosphere and maximizing customer satisfaction.