Operations Leader for Fire & Security Installations

Enter Office Supplies; Knoxville (TN); On-site; USD 60,000 - 81,000; Full time

Job summary

SS Systems is seeking an experienced Operations Manager to oversee day-to-day activities across installation, maintenance, and service teams. The role focuses on delivering high standards for fire and security systems while driving efficiency and continuous improvement.

You will manage engineers and support staff, promote a robust health & safety culture, and ensure compliance with BS5839, NSI/SSAIB, and ISO standards. A proactive, commercially aware leader is essential.

Qualifications

• Proven experience in an operations or service management role within fire and security.
• Strong technical understanding of fire alarm, CCTV, access control, and intruder systems.
• Knowledge of relevant UK standards and regulatory requirements.
• Excellent leadership, organisational, and problem-solving skills.
• Industry certifications (e.g., FIA, NEBOSH, IOSH).

Responsibilities

• Lead and manage daily operations across installation, maintenance, and service teams.
• Ensure all fire and security systems are delivered to required standards.
• Drive operational efficiency and continuous improvement across service delivery.
• Manage and support engineers, supervisors, FLMs and administrative staff.
• Conduct performance reviews, training, and development plans.
• Foster a strong health & safety culture within the team.
• Support recruitment, onboarding, and retention of staff.
• Ensure compliance with relevant industry standards (BS5839, NSI/SSAIB, ISO).
• Monitor KPI performance, including response times and first-time fix rates.
• Act as a key point of contact for clients, ensuring high levels of service and communication.
• Manage SLAs and contract performance.
• Resolve escalations, complaints, and operational issues effectively.
• Manage budgets, cost controls, and profitability of operations.
• Monitor job costing, margins, and financial performance.
• Support pricing, quotes, and tender responses where required.
• Identify opportunities for business growth and efficiency savings.
• Promote proactive safety culture and incident reporting.

Skills

Leadership

Operations management

Fire & security knowledge

Team leadership

Health & safety awareness

Industry certifications

Problem-solving

Customer focus

Job description

SS Systems is seeking an experienced Operations Manager to oversee day-to-day activities across installation, maintenance, and service teams. The role focuses on delivering high standards for fire and security systems while driving efficiency and continuous improvement.

You will manage engineers and support staff, promote a robust health & safety culture, and ensure compliance with BS5839, NSI/SSAIB, and ISO standards. A proactive, commercially aware leader is essential.