Operations Manager

Enter Office Supplies; Knoxville (TN); On-site; USD 60,000 - 81,000; Full time

Job summary

SS Systems is seeking an experienced Operations Manager to oversee day-to-day activities across installation, maintenance, and service teams. The role focuses on delivering high standards for fire and security systems while driving efficiency and continuous improvement.

You will manage engineers and support staff, promote a robust health & safety culture, and ensure compliance with BS5839, NSI/SSAIB, and ISO standards. A proactive, commercially aware leader is essential.

Qualifications

• Proven experience in an operations or service management role within fire and security.
• Strong technical understanding of fire alarm, CCTV, access control, and intruder systems.
• Knowledge of relevant UK standards and regulatory requirements.
• Excellent leadership, organisational, and problem-solving skills.
• Industry certifications (e.g., FIA, NEBOSH, IOSH).

Responsibilities

• Lead and manage daily operations across installation, maintenance, and service teams.
• Ensure all fire and security systems are delivered to required standards.
• Drive operational efficiency and continuous improvement across service delivery.
• Manage and support engineers, supervisors, FLMs and administrative staff.
• Conduct performance reviews, training, and development plans.
• Foster a strong health & safety culture within the team.
• Support recruitment, onboarding, and retention of staff.
• Ensure compliance with relevant industry standards (BS5839, NSI/SSAIB, ISO).
• Monitor KPI performance, including response times and first-time fix rates.
• Act as a key point of contact for clients, ensuring high levels of service and communication.
• Manage SLAs and contract performance.
• Resolve escalations, complaints, and operational issues effectively.
• Manage budgets, cost controls, and profitability of operations.
• Monitor job costing, margins, and financial performance.
• Support pricing, quotes, and tender responses where required.
• Identify opportunities for business growth and efficiency savings.
• Promote proactive safety culture and incident reporting.

Skills

Leadership

Operations management

Fire & security knowledge

Team leadership

Health & safety awareness

Industry certifications

Problem-solving

Customer focus

Job description

We are a forward-thinking flexible company that places our staff at the heart of what we do and you will find a warm welcome when you join our team. We are looking for an Operations Manager to join our team. This role will oversee the day-to-day activities of the company, ensuring that the organisation is managed and performing efficiently and effectively.

SS Systems is a Fire and Security Company based in South Yorkshire. We install and maintain Fire Alarms, Intruder Alarms, Access Control, CCTV and ancillary systems throughout the country. Full time with a working week of 40 hours inclusive of a 30-minute unpaid lunch split over 5 days a week. This position is office and site based, with our office being based in Rotherham, South Yorkshire, sites are located all over the UK.

Job Title

Operations Manager

Department

Operations

Main Purpose

To oversee the day-to-day activities of the company, ensuring that the organisation is managed and performing efficiently and effectively.

Background

SS Systems are a Fire & Security Company based in South Yorkshire. We install and maintain Fire Alarms, Intruder Alarms, Access Control, CCTV and ancillary systems throughout the country.

Responsibilities

Operational Management

• Lead and manage daily operations across installation, maintenance, and service teams.
• Ensure all fire and security systems (e.g., fire alarms, intruder alarms, CCTV, access control) are delivered to required standards.
• Drive operational efficiency and continuous improvement across service delivery.

Team Leadership & Development

• Manage and support engineers, supervisors, FLMs and administrative staff.
• Conduct performance reviews, training, and development plans.
• Foster a strong health & safety culture within the team.
• Support recruitment, onboarding, and retention of staff.

Compliance & Quality Assurance

• Ensure compliance with relevant industry standards (e.g., BS5839, NSI/SSAIB requirements, ISO standards).
• Maintain quality control processes and audit systems.
• Monitor and improve KPI performance, including response times and first-time fix rates.

Customer & Client Management

• Act as a key point of contact for clients, ensuring high levels of service and communication.
• Manage service level agreements (SLAs) and contract performance.
• Resolve escalations, complaints, and operational issues effectively.

Financial & Commercial Oversight

• Manage budgets, cost controls, and profitability of operations.
• Monitor job costing, margins, and financial performance.
• Support pricing, quotes, and tender responses where required.
• Identify opportunities for business growth and efficiency savings.

Health, Safety & Risk Management

• Ensure compliance with all health & safety regulations.
• Conduct risk assessments and ensure safe working practices are followed.

Promote a proactive safety culture and incident reporting.

Person Specification

To be successful you will have the following abilities:

• Proven experience in an operations or service management role within the fire and security industry.
• Strong technical understanding of fire alarm, CCTV, access control, and intruder systems.
• Knowledge of relevant UK standards and regulatory requirements.
• Excellent leadership, organisational, and problem-solving skills.
• Industry certifications (e.g., FIA, NEBOSH, IOSH).
• Results-driven and commercially aware
• Strong leadership presence
• Detail-oriented with a focus on quality
• Proactive and adaptable

Customer-focused mindset.