Operations Leader: Elevate Customer Experience & Profitability

SP Plus Corporation; Atlanta (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long/short term disability

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP Plus Corporation seeks an operations leader in Atlanta to deliver premier client service and drive profitability. You will hire and train a team, manage staffing, and enforce cash control, security, and safety protocols.

Responsibilities include budgeting, vendor management, accounts payable, payroll, and compliance with OSHA. Strong communication and quick problem solving are essential for success in a dynamic, client-facing role.

Qualifications

• Demonstrates ability to lead, manage and motivate team members.
• Passionate about customer service and client satisfaction.
• Prior experience developing budgets and P&L review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite).

Responsibilities

• Deliver premier customer service to our clients. Resolve client requests and concerns efficiently.
• Ensure proactive communication with clients regarding opportunities to improve operations.
• Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
• Hire, develop, train, and supervise a team of employees.
• Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims.Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence ofsimilar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer Service

Budgeting

Problem Solving

MS Office

Tools

Microsoft Office Suite

Job description

SP Plus Corporation seeks an operations leader in Atlanta to deliver premier client service and drive profitability. You will hire and train a team, manage staffing, and enforce cash control, security, and safety protocols.

Responsibilities include budgeting, vendor management, accounts payable, payroll, and compliance with OSHA. Strong communication and quick problem solving are essential for success in a dynamic, client-facing role.