Operations Leader - Elevate Client Experience & Growth

Restore Hyper Wellness - RHWFL016; Orlando (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Wellness resources

Bonus based on performance

Free uniforms

Training & development

Competitive salary

Employee discounts

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager in Dr Phillips, FL. This salaried role drives training, operations, and client experience while mentoring the team to deliver five-star service daily.

You will partner with the GM to hit daily, weekly, and monthly goals, coach staff, and ensure a clean, welcoming studio that reflects brand standards and delivers exceptional hospitality.

Qualifications

• Education: High School Diploma or equivalent is required.
• 1+ year of management or supportive leadership experience is required.
• 4+ years of customer-facing experience is preferred.
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional written and verbal communication skills.
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
• Partner with GM to set daily, weekly, and monthly goals for the team.
• Coach staff through feedback and recognition, ensuring accountability and growth.
• Ensure the studio is consistently clean, safe, and welcoming.
• Uphold brand standards across all aspects of facility presentation.
• Lead by example to foster a professional and client-first culture.

Skills

Exceptional communication

Conflict resolution

De-escalation

Multi-tasking

Computer proficiency

Education

High School Diploma or equivalent

Job description

Restore Hyper Wellness is seeking an Assistant General Manager in Dr Phillips, FL. This salaried role drives training, operations, and client experience while mentoring the team to deliver five-star service daily.

You will partner with the GM to hit daily, weekly, and monthly goals, coach staff, and ensure a clean, welcoming studio that reflects brand standards and delivers exceptional hospitality.