Operations Leader - Drive Team Excellence & Guest Experience

Bibibop; Columbia (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Leadership development

Semi-annual reviews

Free meals

Flexible hours

Community engagement

Benefits package

Competitive pay plus tips

Job summary

BIBIBOP is seeking an Operations Leader to join our team, driving day-to-day restaurant operations with a focus on guest experience and team leadership. You will work with the General Manager to ensure smooth service, quality, and efficiency across shifts.

We value leadership, adaptability, and a commitment to excellence. This role offers growth opportunities, generous benefits, and the chance to contribute to a healthy, fast-paced dining environment.

Qualifications

• Strong leadership and coaching abilities.
• Experience running daily restaurant operations.
• Customer-focused mindset and guest-service excellence.
• Ability to adapt and solve problems quickly.
• High attention to quality, safety, and cleanliness.

Responsibilities

• Assist General Manager in overseeing all restaurant operations.
• Lead and motivate team to deliver Bibibop’s signature service and quality.
• Manage scheduling, inventory, and processes for smooth operations.
• Uphold company policies, health and safety standards.
• Address guest feedback professionally and resolve issues.
• Train and develop team members for growth.
• Maintain a clean, organized, safe work environment.
• Ensure consistent food quality and presentation.

Skills

Leadership

Operational knowledge

Guest experience

Adaptability

Attention to detail

Dependability

Communication

Schedule flexibility

Job description

BIBIBOP is seeking an Operations Leader to join our team, driving day-to-day restaurant operations with a focus on guest experience and team leadership. You will work with the General Manager to ensure smooth service, quality, and efficiency across shifts.

We value leadership, adaptability, and a commitment to excellence. This role offers growth opportunities, generous benefits, and the chance to contribute to a healthy, fast-paced dining environment.