Operations Leader - Data-Driven Productivity & Team Growth

Amazon; Valley View (OH); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager in Ohio to lead a mixed salaried and hourly team, driving safety, quality, attendance, and performance. You will use data-driven decisions to improve productivity and ensure on-time delivery across First, Middle, and Last mile workflows.

You will mentor staff, manage large projects, and collaborate with Safety, Engineering, Loss Prevention, and HR to meet business goals. The role requires flexibility and the ability to work weekends/nights.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills
• Excellent customer service skills, communication skills and interpersonal skills
• Track record of meeting or exceeding department performance goals
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Performance management

Customer service

Communication skills

Analytical skills

Education

Bachelor’s degree

Engineering/Operations/Supply Chain degree

Job description

Amazon is seeking an Operations Manager in Ohio to lead a mixed salaried and hourly team, driving safety, quality, attendance, and performance. You will use data-driven decisions to improve productivity and ensure on-time delivery across First, Middle, and Last mile workflows.

You will mentor staff, manage large projects, and collaborate with Safety, Engineering, Loss Prevention, and HR to meet business goals. The role requires flexibility and the ability to work weekends/nights.