Lead Operations Manager – People, Safety & Productivity

Amazon; Warren (OH); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC in Warren, OH is seeking an Operations Manager to lead a salaried and hourly team across multiple shifts. You will drive safety, quality, productivity and on-time customer deliveries by mentoring staff and using data to guide planning and decisions.

You will coordinate with site and regional leaders to implement improvements, manage large-scale projects, and balance workloads while maintaining high standards for customer experience and operational excellence.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Flexibility to work weekends, nights and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Employee management

Performance management

Lean techniques

Shift scheduling

Data-driven decision making

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Warren, OH is seeking an Operations Manager to lead a salaried and hourly team across multiple shifts. You will drive safety, quality, productivity and on-time customer deliveries by mentoring staff and using data to guide planning and decisions.

You will coordinate with site and regional leaders to implement improvements, manage large-scale projects, and balance workloads while maintaining high standards for customer experience and operational excellence.