Operations Leader – Client Success & Profitability

Securitas Security Services USA, Inc.; New Carlisle (IN); On-site; USD 105,000 - 120,000; Full time

Job summary

Securitas USA Director of Operations in New Carlisle, Indiana, reports to the Area VP and leads area operations, ensuring service quality and profitability while integrating branch functions and coordinating client transitions.

The role oversees shared services, staff development, budgeting, and safety/compliance, working with branch managers to optimize scheduling, drive client satisfaction, and protect assets.

Qualifications

• Must be at least 18 years old.
• Must have the legal right to work in the United States.
• Must be able to speak, read, and write English.
• Must have a High School Diploma or GED.
• Willing to participate in pre-employment screening (drug test and background).

Responsibilities

• Provide operational leadership for the Area; integrate operations with Branch functions.
• Manage shared services for multiple Branches including payroll, AR, HR and other services.
• Analyze operational and financial indicators to improve Area performance and profitability.
• Meet with client representatives for status updates and contract discussions; support client start-ups.

Skills

Leadership

Operations management

Strategic planning

Budgeting

HR & payroll coordination

Education

Associate’s degree insecurity industry or business management

Job description

Securitas USA Director of Operations in New Carlisle, Indiana, reports to the Area VP and leads area operations, ensuring service quality and profitability while integrating branch functions and coordinating client transitions.

The role oversees shared services, staff development, budgeting, and safety/compliance, working with branch managers to optimize scheduling, drive client satisfaction, and protect assets.