Operations Leader: Client Programs & Process Excellence

Indicia Ltd; New York, Northern (NY, KY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Cell phone reimbursement

Hybrid - 2 days/week in office

Job summary

adm Indicia in New York is seeking an Operations Manager to drive operational excellence across client programs, develop strategies, improve processes, and translate data into actionable insights. You will work closely with clients and internal teams to ensure projects meet targets and deliver measurable ROI.

You will manage KPI reporting, coordinate cross-functional teams, and ensure projects stay on time and within budget in a hybrid US environment.

Qualifications

• 4+ years' experience with performance data, reporting packs, and executive-level summaries for a promotional product or procurement outsource agency.
• Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams.
• Strong client relationship, communication and presentation skills (including building client-facing decks).

Responsibilities

• Deliver operational excellence and efficiencies across client programs in the Americas.
• Operationalize contractual KPIs and data capture; proactively create solutions.
• Monitor performance metrics and drive improvements.
• Prepare weekly and monthly client reporting packs and executive summaries for leadership and stakeholders.
• Lead cross-functional projects to completion on time and within budget.
• Support client onboarding and assist with account planning and strategy decisions.
• Assist with general training and development of employees.

Skills

Leadership

Data analysis

Communication

Presentation skills

Problem solving

Tools

Excel

Word

Outlook

Job description

adm Indicia in New York is seeking an Operations Manager to drive operational excellence across client programs, develop strategies, improve processes, and translate data into actionable insights. You will work closely with clients and internal teams to ensure projects meet targets and deliver measurable ROI.

You will manage KPI reporting, coordinate cross-functional teams, and ensure projects stay on time and within budget in a hybrid US environment.