Operations Lead - Process Excellence & Delivery

TEKsystems; Grand Haven (MI); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

TEKsystems seeks an Operations Manager/Lead to drive operational excellence across the organization, ensuring processes are followed and improvements implemented. This role acts as the operational quarterback, coordinating across Service Delivery, Customer Care, Project Delivery, Security, and Solutions & Innovation to ensure work flows smoothly from request to delivery and ongoing support.

This highly process-driven, data-oriented position requires strong leadership, accountability, and the

Qualifications

• 10+ years of operational leadership experience.
• Experience managing and improving operational processes.
• Strong analytical and problem-solving skills.
• Excellent organizational and facilitation skills.
• Ability to manage competing priorities and multiple stakeholders.
• Experience developing and reporting operational KPIs.
• Exceptional written and verbal communication skills.

Responsibilities

• Own and continuously improve service & project delivery processes across the organization.
• Ensure adherence to established operational standards, workflows, and playbooks.
• Identify operational bottlenecks, gaps, inefficiencies, and areas of risk.
• Lead root cause analysis activities for recurring operational issues.
• Drive operational maturity initiatives across all functions.
• Establish and maintain operational governance frameworks.

Skills

Leadership

Process improvement

Analytical thinking

Organizational skills

Stakeholder management

KPI reporting

Communication

Job description

TEKsystems seeks an Operations Manager/Lead to drive operational excellence across the organization, ensuring processes are followed and improvements implemented. This role acts as the operational quarterback, coordinating across Service Delivery, Customer Care, Project Delivery, Security, and Solutions & Innovation to ensure work flows smoothly from request to delivery and ongoing support.

This highly process-driven, data-oriented position requires strong leadership, accountability, and the