Client Operations Leader: Ops Excellence & Growth

Adelphi Group; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Omnicom Media in New York seeks an Associate Director, Client Operations to lead operational excellence across a portfolio of brands. You will optimize workflows, manage SOWs and resources, and partner with client leadership, Finance, and cross-functional teams to ensure timely, high-quality delivery.

The ideal candidate has 7–10+ years in media operations, strong analytical and program management skills, and experience in media planning, buying, analytics, or ad operations in a fast-paced

Qualifications

• Bachelor’s degree in a relevant field with 7–10+ years of media experience.
• Proven experience delivering operational deliverables across a complex media account.
• Strong understanding of media workflows and lifecycle.
• Excellent analytical, problem-solving, and communication skills.
• Exceptional organizational and project management abilities.
• Experience collaborating across functions and leadership levels.

Responsibilities

• Drive operational accountability and continuous improvement across brands.
• Manage escalations and ensure timely resolution of operational issues.
• Identify opportunities to improve workflows using automation.
• Conduct root cause analyses and implement sustainable improvements.
• Build and drive adoption of integrated processes for creative delivery and media activation.
• Develop operational playbooks, templates, and best practices.
• Oversee SOW management, budgeting, invoicing, and reporting.
• Monitor quarterly labor tracking and burn reporting with Finance.
• Communicate status, risks, and recommendations to leadership.

Skills

Bachelor’s degree

7-10+ years media experience

Operations experience

Media workflows

Analytical skills

Project management

Communication skills

Education

Bachelor’s degree

Tools

Mediaocean

Mediatools

Asana

Workfront

Claravine

Job description

Omnicom Media in New York seeks an Associate Director, Client Operations to lead operational excellence across a portfolio of brands. You will optimize workflows, manage SOWs and resources, and partner with client leadership, Finance, and cross-functional teams to ensure timely, high-quality delivery.

The ideal candidate has 7–10+ years in media operations, strong analytical and program management skills, and experience in media planning, buying, analytics, or ad operations in a fast-paced