Director of Operations & Process Excellence

Omnicom Media; New York (NY); On-site; USD 180,000 - 190,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Life insurance

Disability insurance

Employee stock purchase program

Paid family benefits

Job summary

Omnicom Media is seeking an Operations leader to drive the rollout and management of multiple client projects. You will build and implement systems, processes, and tools to drive efficiency and standardization across cross-functional teams.

You will collaborate with account leads, clients, and partners to ensure adherence to SLAs, manage timelines, and optimize workflows. Strong project management and data integration experience are required for success in this role.

Qualifications

• Critical thinker focused on streamlining and standardizing current processes.
• Proven ability to build and maintain professional client/vendor relationships.
• Experience working independently and in team environments.
• Proficient in MS Office and working knowledge of project management tools such as Asana or Smartsheet.

Responsibilities

• Implement workflow management tool (e.g., Asana) and lead project management to keep cross-functional teams on track.
• Coordinate enterprise-wide projects (QBR, education sessions, competitive reporting) and manage timelines.
• Provide ongoing support for tools and solutions, including training and issue resolution.
• Collaborate on taxonomy establishment and ensure team adherence to standards.
• Collect, cleanse, QA, and map data from systems to power automation.
• Oversee cross-team budget connectivity and drive related financial processes.
• QA budgets to ensure accuracy of every dollar.
• Liaise with clients, agency partners, and vendors to support implementation and optimization of processes.
• Partner with Account Management and clients to establish and audit SLAs.

Skills

Project management

Asana

Smartsheet

MS Office

Vendor/stakeholder management

Tools

MediaTools

Mediaocean

Excel

PowerPoint

Word

Job description

Omnicom Media is seeking an Operations leader to drive the rollout and management of multiple client projects. You will build and implement systems, processes, and tools to drive efficiency and standardization across cross-functional teams.

You will collaborate with account leads, clients, and partners to ensure adherence to SLAs, manage timelines, and optimize workflows. Strong project management and data integration experience are required for success in this role.