Operations Leader: Build Teams, Systems & Service Excellence

Chick-fil-A; John (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits (optional)

401K with employer contribution up to

Uniform shirts provided

Complimentary meals on shift

Corporate scholarship or tuition aid

Job summary

Chick-fil-A is seeking an experienced director of operations to lead teams across shifts, coach staff, and drive change through systems and processes. This role oversees areas such as food safety, quality, facilities, or guest experience to align with organizational goals.

The ideal candidate has strong leadership background, strategic planning skills, and familiarity with Chick-fil-A culture. Expect a fast-paced environment with 40-hour weeks and opportunities to influence restaurant operations.

Qualifications

• College degree in management and leadership or 5+ years of leadership experience.
• Strong understanding of organizational development and leadership principles.
• Track record of being a strategic planner with ability to develop and implement comprehensive plans.
• Proficient in Microsoft Word, Excel and Google Drive Suite.
• This position is ideal for former Chick-fil-A shift leaders and trainers.

Responsibilities

• Attends store meetings and upholds team to store policies and expectations.
• Consistent execution of daily, weekly and monthly operations in both FOH & BOH.
• Assist in the development of shift managers and area managers.
• Coordinate multiple tasks such as food, beverage and labor cost while maintaining standards.
• Foster open and transparent communication channels within the organization.
• Build strong relationships with key stakeholders, internal and external.
• Implement strategies to improve team performance, motivation and job satisfaction.
• Stay updated on industry best practices and update training materials.
• Performs other duties and responsibilities as required.

Skills

Leadership experience

Strategic planning

Organizational development

MS Word

MS Excel

Google Drive Suite

Education

College degree in management or leadership

5+ years of leadership experience

Tools

Microsoft Word

Microsoft Excel

Google Drive Suite

Job description

Chick-fil-A is seeking an experienced director of operations to lead teams across shifts, coach staff, and drive change through systems and processes. This role oversees areas such as food safety, quality, facilities, or guest experience to align with organizational goals.

The ideal candidate has strong leadership background, strategic planning skills, and familiarity with Chick-fil-A culture. Expect a fast-paced environment with 40-hour weeks and opportunities to influence restaurant operations.