Director of Operations

Chick-fil-A; John (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits (optional)

401K with employer contribution up to

Uniform shirts provided

Complimentary meals on shift

Corporate scholarship or tuition aid

Job summary

Chick-fil-A is seeking an experienced director of operations to lead teams across shifts, coach staff, and drive change through systems and processes. This role oversees areas such as food safety, quality, facilities, or guest experience to align with organizational goals.

The ideal candidate has strong leadership background, strategic planning skills, and familiarity with Chick-fil-A culture. Expect a fast-paced environment with 40-hour weeks and opportunities to influence restaurant operations.

Qualifications

• College degree in management and leadership or 5+ years of leadership experience.
• Strong understanding of organizational development and leadership principles.
• Track record of being a strategic planner with ability to develop and implement comprehensive plans.
• Proficient in Microsoft Word, Excel and Google Drive Suite.
• This position is ideal for former Chick-fil-A shift leaders and trainers.

Responsibilities

• Attends store meetings and upholds team to store policies and expectations.
• Consistent execution of daily, weekly and monthly operations in both FOH & BOH.
• Assist in the development of shift managers and area managers.
• Coordinate multiple tasks such as food, beverage and labor cost while maintaining standards.
• Foster open and transparent communication channels within the organization.
• Build strong relationships with key stakeholders, internal and external.
• Implement strategies to improve team performance, motivation and job satisfaction.
• Stay updated on industry best practices and update training materials.
• Performs other duties and responsibilities as required.

Skills

Leadership experience

Strategic planning

Organizational development

MS Word

MS Excel

Google Drive Suite

Education

College degree in management or leadership

5+ years of leadership experience

Tools

Microsoft Word

Microsoft Excel

Google Drive Suite

Job description

We are seeking an experienced and dynamic individual to join our team as a director of operations which leads people, and directs and drives change with systems and processes. In this role, you will play a pivotal part in driving the success of our organization by providing leadership to our team on shift through coaching and hands-on training. As a restaurant director you will also lead an area of the business (food safety, food quality, facilities, or guest experience) through organization of systems and processes that direct and drive results that achieve the organization's goals.

Qualifications:

• College degree in management and leadership or 5+ years of leadership experience
• Strong understanding of organizational development and leadership principles
• Track record of being a strategic planner, ability to develop and implement comprehensive plans to achieve organizational goals and objectives.
• Must be proficient in Microsoft Word, Microsoft Excel and Google Drive Suite.
• This position is ideal for former Chick-fil-A shift leaders and trainers

Personal Requirements

• Self-disciplined
• Takes initiative
• Pleasant, polite manner and a neat and clean appearance.
• Exemplary time management skills
• Punctual and dependable
• Problem solver
• Good communication skills with a diverse staff

Working conditions:

• Ability to work in a fast-paced environment and multi-task
• Hours may vary if the manager must fill in for his/her employees or if emergencies arise (typical work week = 40 hours).
• Flexibility in scheduling is required, including the ability to work both morning and evening shifts if necessary
• This position involves administrative tasks and restaurant duties during scheduled shifts.
• Position involves standing for extended periods and lifting, moving products and supplies

Primary Responsibilities

• Attends store meetings & parties
• Uphold team to store policies and expectations
• Consistent execution of daily, weekly and monthly operations in both FOH & BOH
• Assist in the development of shift managers and area managers
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities
• Foster open and transparent communication channels within the organization
• Build strong relationships with key stakeholders, both internal and external
• Implement strategies to improve team performance, motivation, and overall job satisfaction based on key performance indicators
• Stay updated on industry best practices and incorporate relevant content into training materials
• Performs other duties and responsibilities as required or requested

Compensation and Benefits

• $20+ an hour
• Opportunity for monthly bonuses based on team and individual performance
• Optional enrollment in health benefits, dental, vision, and/or life insurance (required 90 day waiting period)
• Optional enrollment in 401K benefit with employer contribution up to 4% (eligibility requirements)
• Uniform shirts provided
• Complimentary meal(s) on shift
• Chick-fil-A corporate scholarship or tuition assistance opportunities
• Optional free college tuition through Point University
• Available telehealth and mental health benefits

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.