Restaurant Operations Lead — Guest Experience & Team Coach

Workstream; Virginia (MN); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health Insurance

SIMPLE IRA Match

Paid Vacation

Sundays off

College Scholarship Opportunities

Free food

IRA options

Job summary

Chick-fil-A, Inc. is seeking an Operations Coordinator to join our team. You will be responsible for delivering an exceptional guest experience while coordinating a front-of-house team under a Director, with a focus on dining, carry-out, and drive-thru operations.

The role includes leading 7-12 team members, training, scheduling, ensuring safety and cleanliness, and achieving labor cost and sales goals while maintaining speed of service and guest satisfaction.

Qualifications

• Experience leading a front-of-house team in a fast-paced environment.
• Ability to train and develop team members for quality guest experiences.
• Strong communication and interpersonal skills to connect with guests and staff.

Responsibilities

• Takes ownership of dine-in and drive-thru guest experiences.
• Responsible for the new and continued training of all front-of-house team members.
• Manages systems related to dine-in, carry-out, and drive-thru guest experience.
• Directly leads a team of 7-12 team-members.
• Oversees guest services and resolves concerns.
• Adjust staff schedules to meet restaurant needs.
• Work with existing leadership to achieve excellence.
• Adhere to all safety and sanitation regulations.
• Works to meet labor cost and sales goals while delivering speed of service and guest satisfaction goals.

Skills

Leadership

Team management

Customer service

Communication

Multitasking

Attention to detail

Reliability

Positive attitude

Education

High School diploma or equivalent

Tools

Retail systems

Job description

Chick-fil-A, Inc. is seeking an Operations Coordinator to join our team. You will be responsible for delivering an exceptional guest experience while coordinating a front-of-house team under a Director, with a focus on dining, carry-out, and drive-thru operations.

The role includes leading 7-12 team members, training, scheduling, ensuring safety and cleanliness, and achieving labor cost and sales goals while maintaining speed of service and guest satisfaction.