Director of Operations & Team Development

Workstream; Frisco (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Competitive pay

Positive atmosphere

Job summary

COR Restaurant Services, LLC (Chick-fil-A operator) is seeking a Director to oversee a defined area of the restaurant, coaching team members and leaders, and driving operational excellence with a positive culture. The role emphasizes strong leadership, accountability, and customer-first service.

The Director will ensure staffing levels with Interim Managers, uphold brand standards, and promote safety and attendance while delivering annual business results at a Chick-fil-A location.

Qualifications

• Able to create strong repeatable systems that ensure operational excellence.
• Ability to build and develop Team Members’ and Team Leaders’ leadership skills.
• Ability to handle multiple tasks at once.
• Able to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Experience as a leader in the customer service and/or production environment.
• Proven ability to lead in quick paced environments as part of a team.

Responsibilities

• Oversee and be responsible for a defined area of the business.
• Exhibit knowledge of operational policies and procedures.
• Demonstrate knowledge of the brand, products, and promotions.
• Works with Interim Managers to ensure appropriate daily and restaurant staffing levels.
• Must be an excellent coach, communicator, and team builder.
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Follow sanitation and safety procedures.
• Maintain consistent attendance and punctuality.

Skills

Coaching

Communication

Team building

Leadership experience

Customer service

Production environment

Job description

COR Restaurant Services, LLC (Chick-fil-A operator) is seeking a Director to oversee a defined area of the restaurant, coaching team members and leaders, and driving operational excellence with a positive culture. The role emphasizes strong leadership, accountability, and customer-first service.

The Director will ensure staffing levels with Interim Managers, uphold brand standards, and promote safety and attendance while delivering annual business results at a Chick-fil-A location.