Restaurant Operations Director: Lead Teams & Systems

Workstream; Baytown (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Monthly bonuses

Health benefits (optional)

401K with employer contribution up to

Uniform shirts provided

Complimentary meal on shift

Telehealth and mental health benefits

Chick-fil-A corporate scholarship ortu

Optional free college tuition through 

Points University

Job summary

Chick-fil-A seeks an experienced director of operations to lead teams, drive change with systems and processes, and oversee areas such as guest experience, food safety, and facilities. You will coach staff, train teams on shift, and organize operations to achieve company goals.

The role emphasizes strong leadership, strategic planning, and hands-on problem solving in a fast-paced restaurant setting. Excellent communication and a neat appearance are expected.

Qualifications

• College degree in management and leadership or 5+ years of leadership experience.
• Strong understanding of organizational development and leadership principles.
• Proficient in Microsoft Word, Excel and Google Drive Suite.
• Ideal for former Chick-fil-A shift leaders and trainers.

Responsibilities

• Attends store meetings & parties.
• Uphold team to store policies and expectations.
• Consistent execution of daily, weekly and monthly operations in both FOH & BOH.
• Assist in the development of shift managers and area managers.
• Coordinate multiple tasks such as food, beverage and labor cost while maintaining standards.
• Foster open and transparent communication channels within the organization.
• Build strong relationships with stakeholders, internal and external.
• Implement strategies to improve team performance and motivation.
• Stay updated on industry best practices and training materials.
• Perform other duties as required.

Skills

Leadership

Management

Strategic planning

Communication

Time management

Education

College degree in management and leadership

5+ years of leadership experience

Tools

Microsoft Word

Microsoft Excel

Google Drive Suite

Job description

Chick-fil-A seeks an experienced director of operations to lead teams, drive change with systems and processes, and oversee areas such as guest experience, food safety, and facilities. You will coach staff, train teams on shift, and organize operations to achieve company goals.

The role emphasizes strong leadership, strategic planning, and hands-on problem solving in a fast-paced restaurant setting. Excellent communication and a neat appearance are expected.