Operations Leader: Build Teams, Elevate Guest Experience

Chick-fil-A; University Center (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Sundays off

Meal discounts

Flexible schedule

Tuition discounts

Job summary

Chick-fil-A Dulles Town Crossing in Virginia seeks an Operations Leader to guide daily restaurant operations, uphold Chick-fil-A hospitality, and drive quality and guest experience while monitoring store financial performance.

You will work with senior leaders to coach staff, ensure safety standards, and develop talent. This full-time role offers reliable scheduling, Sundays off, and opportunities for advancement in a supportive community.

Qualifications

• Experience leading daily operations in a fast‑paced restaurant environment.
• Strong customer service focus with a hospitality mindset.
• Ability to manage multiple tasks and coach staff effectively.
• Comfort with cash handling and basic financial awareness.

Responsibilities

• Open or close the restaurant and ensure daily readiness.
• Address guest compliments and complaints with professionalism.
• Coach and lead team members during shifts.
• Ensure compliance with company standards and safety regulations.
• Manage cash and identify bottlenecks to improve flow.

Skills

Leadership

Customer service

Problem solving

Organizational skills

Multitasking

Communication

Job description

Chick-fil-A Dulles Town Crossing in Virginia seeks an Operations Leader to guide daily restaurant operations, uphold Chick-fil-A hospitality, and drive quality and guest experience while monitoring store financial performance.

You will work with senior leaders to coach staff, ensure safety standards, and develop talent. This full-time role offers reliable scheduling, Sundays off, and opportunities for advancement in a supportive community.