Operations Leader

Chick-fil-A; University Center (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Sundays off

Meal discounts

Flexible schedule

Tuition discounts

Job summary

Chick-fil-A Dulles Town Crossing in Virginia seeks an Operations Leader to guide daily restaurant operations, uphold Chick-fil-A hospitality, and drive quality and guest experience while monitoring store financial performance.

You will work with senior leaders to coach staff, ensure safety standards, and develop talent. This full-time role offers reliable scheduling, Sundays off, and opportunities for advancement in a supportive community.

Qualifications

• Experience leading daily operations in a fast‑paced restaurant environment.
• Strong customer service focus with a hospitality mindset.
• Ability to manage multiple tasks and coach staff effectively.
• Comfort with cash handling and basic financial awareness.

Responsibilities

• Open or close the restaurant and ensure daily readiness.
• Address guest compliments and complaints with professionalism.
• Coach and lead team members during shifts.
• Ensure compliance with company standards and safety regulations.
• Manage cash and identify bottlenecks to improve flow.

Skills

Leadership

Customer service

Problem solving

Organizational skills

Multitasking

Communication

Job description

Chick-fil-A Dulles Town Crossing is more than a restaurant. Here we pride ourselves in giving team members the opportunity to make a difference. We thrive on a culture of generosity and personal development. Our goal is to select excellent talent, build community, develop skills, grow results, and launch leaders.

We are looking for friendly individuals who possessexcellent leadership skills. Operations Leaders are responsible for leading daily operations, ensuring quality & customer experience, talent performance, and financial management. Operations Leaders work together with the Senior Operations Leader, Operations Director, and the Kitchen Director, to ensure operational excellence. Operations Leaders are supported by the Talent Director, Training Director, Finance Director, Marketing Directors, and the Owner-Operator.

The responsibilities of an Operations Leader including serving guests, provide them with what they need, giving intelligent recommendations and suggestions, leading and supporting the staff, and ensuring the team provides the Chick-fil-A hospitality that we are known for while monitoring the overall financial performance of the store.

More importantly, an outstanding Operations Leader candidate should be reliable, accommodating, courteous, hard-working and friendly to ensure that the guests are fully satisfied.

Daily responsibilities of an Operations Leader include:

• Opening or Closing the Restaurant
• Guest compliments and complaints
• Encouraging, Coaching, and Leading Team Members working during your shift
• Ensuring compliance with company standards in all areas of operations
• Ensuring compliance with safety and health regulations
• Cash Management
• Identifying and relieving bottlenecks in operations

Operations Leader Job Requirements:

• Reliable Transportation
• Confidence
• Organizational skills
• Numerical skills
• Problem-solving skills
• Showing initiative
• Genuine desire to serve people and to lead by example
• Calm under pressure
• Has the ability to multi-task
• Health Insurance
• Overtime
• Flexible Schedule
• Leadership Development and potential for promotions
• Competitive Pay
• Sundays off
• Positive work environment
• Learning first‑hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community.
• Work alongside leaders that genuinely care
• Meal Allowance for Breaks and Meal Discounts off Shift
• College Tuition Discounts, Scholarships, and more are also available!

This job posting is for an opportunity at a Chick‑fil‑A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick‑fil‑A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick‑fil‑A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.