Benefits Operations Leader: Drive Service Excellence

Brown & Brown; Minneapolis (MN); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health Benefits

401(k) Plan

Student Loan Assistance

Tuition Reimbursement

Job summary

Brown & Brown in Minneapolis, MN seeks an Employee Benefits Operations Leader to guide the day-to-day execution of the Employee Benefits business. You will partner with service, sales, compliance, and leadership to drive operational excellence and data integrity.

This role leads a team, mentors, manages workload, ensures compliance with policies and carrier requirements, and advances technology adoption across benefits platforms.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 3+ years of employee benefits, insurance, operations, or business process experience.
• Prior experience leading teams, projects, or operational initiatives.
• Strong understanding of employee benefits operations, workflows, and service delivery processes.
• Experience with operational controls, compliance requirements, and process improvement initiatives.
• Working knowledge of agency management systems and employee benefits technology platforms.
• Strong analytical, organizational, and problem‑solving skills.
• Effective communication and leadership skills.

Responsibilities

• Lead, coach, and develop operational team members.
• Conduct regular performance discussions, provide feedback, and support career development.
• Assist with onboarding and training of new teammates.
• Foster a positive, collaborative, and high‑performing team culture.
• Support workforce planning and identify talent development opportunities.
• Ensure consistent adherence to established operational workflows, procedures, and service standards.
• Monitor daily operational activities to ensure quality, efficiency, and accuracy.
• Identify process improvement opportunities and assist with implementation of operational enhancements.
• Maintain documentation, procedures, and operational best practices.
• Support quality control activities, audits, and operational reviews.
• Assist with workload management and resource allocation to ensure timely service delivery.
• Ensure compliance with company policies, carrier requirements, regulatory standards, and operational procedures. Escalate operational risks, issues, or concerns to leadership as appropriate.
• Support internal audits, compliance reviews, and corrective action initiatives.
• Drive adoption and effective use of approved Employee Benefits technology platforms and tools. Support data integrity and accuracy within operational systems.
• Assist team members with technology utilization and process adherence.
• Participate in system enhancements, implementations, and operational technology initiatives.
• Encourage the use of reporting and analytics to support informed decision‑making.
• Maintain positive working relationships with carrier and vendor partners. Support carrier and vendor issue resolution and service coordination.

Skills

Leadership

Operations management

Team coaching

Problem solving

Communication

Education

Bachelor's degree or equivalent

Tools

BenefitPoint

Salesforce

AMS platforms

Job description

Brown & Brown in Minneapolis, MN seeks an Employee Benefits Operations Leader to guide the day-to-day execution of the Employee Benefits business. You will partner with service, sales, compliance, and leadership to drive operational excellence and data integrity.

This role leads a team, mentors, manages workload, ensures compliance with policies and carrier requirements, and advances technology adoption across benefits platforms.