Operations Leader, Benefit Payments

Us Bank; Saint Paul (MN); Hybrid; USD 105,000 - 124,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a proven leader to step into a management role within Benefit Payment Services. You will guide a team of about nine employees across multiple operational areas, focusing on strategic staffing, coaching, and performance accountability.

The role requires strong collaboration across functions, risk management, and adherence to policies and regulatory requirements, with a hybrid work model in Minnesota.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically five or more years of relevant experience.
• Strong operational leadership and project management skills.

Responsibilities

• Directly and through staff, manage and coordinate operational activities for assigned functional areas while ensuring quality service and effective operational support for internal and external customers.
• Lead and develop a team of approximately nine employees across multiple operational specialties.
• Establish goals, provide coaching and feedback, measure performance, and build accountability across the team.
• Monitor operational workflows and ensure service level agreements (SLAs) are achieved.
• Review operational exceptions and provide approvals for designated transactions and transfers.
• Support risk management activities by reviewing payment operations and maintaining appropriate controls.
• Partner closely with cross-functional teams to ensure effective process handoffs and operational collaboration.
• Oversee adherence to corporate policies, procedures, applicable laws, and regulatory requirements.
• Participate in the evaluation and enhancement of operational systems, processes, and controls.
• Support ongoing business initiatives and operational projects while maintaining oversight of daily operations.
• Develop an understanding of Benefit Payment Services operations and the broader IT&C business to support strategic decision-making and organizational goals.

Skills

Team leadership

Operational leadership

Strategic thinking

Communication

Project management

Excel

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

U.S. Bank is seeking a proven leader to step into a management role within Benefit Payment Services. You will guide a team of about nine employees across multiple operational areas, focusing on strategic staffing, coaching, and performance accountability.

The role requires strong collaboration across functions, risk management, and adherence to policies and regulatory requirements, with a hybrid work model in Minnesota.