Remote Operations Lead - Banking & Process Excellence

Praxy; Northern (KY); Hybrid; USD 53,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Volunteer time off

Diversity-focused groups

Competitive salaries with advancement

Job summary

Associated Bank is seeking an Operations Supervisor to lead daily operations across banking teams, coach staff, and drive process improvements. You will manage workflows to meet service goals, develop employees, and partner with cross-functional teams to strengthen customer and employee experience.

Strong preference for candidates with banking operations background. The role emphasizes adherence to controls and audit standards, with opportunities to impact operational excellence across the

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• 3+ years of leadership experience (lead, supervisor, work director, or team manager).
• Experience overseeing workflows, coaching employees, and driving team performance in operations or banking environments.

Responsibilities

• Lead daily operations by setting priorities, assigning work, and managing workflows to meet service and productivity goals.
• Coach and develop employees through feedback, mentoring, training, and performance conversations.
• Build a strong team through hiring, onboarding, recognition, development, and engagement.
• Monitor processes and performance to identify issues, address challenges, and maintain service standards.
• Identify opportunities to simplify processes and improve efficiency across teams.

Skills

Leadership

Coaching

Workflow management

Process improvement

Education

Associate degree

Job description

Associated Bank is seeking an Operations Supervisor to lead daily operations across banking teams, coach staff, and drive process improvements. You will manage workflows to meet service goals, develop employees, and partner with cross-functional teams to strengthen customer and employee experience.

Strong preference for candidates with banking operations background. The role emphasizes adherence to controls and audit standards, with opportunities to impact operational excellence across the