Operations Leader: Auto Glass Service Center

Pilkington North America Inc.; Livonia (MI); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Education assistance

Job summary

Pilkington North America Inc. in Livonia is seeking an Operations Manager for Auto Glass Replacement to lead the local service center, drive safety, quality, and profitability, and manage a team of 8 hourly staff.

You will collaborate with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance to meet sales targets, optimize costs, and grow customer relationships, including Tailgater accounts. Strong leadership and ERP proficiency are essential.

Qualifications

• BS/BA degree required; 3 years supervisory experience or 5+ years supervisory experience without degree, or 7+ years in aftermarket glass replacement with leadership shown.
• Strong leadership, interpersonal, verbal and written communication skills.
• Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
• Familiarity with computer-based inventory control systems and SAP or similar ERP.

Responsibilities

• Lead and manage the Service Center operations to meet sales targets and margin goals.
• Develop staffing plans, hire and train staff in line with operating plan.
• Monitor performance, conduct appraisals, and drive performance improvements.
• Ensure compliance with JSOX, QMS, and company standards.

Skills

Leadership

Communication

MS Office

Customer focus

Multitasking

Education

BS/BA degree

Tools

SAP

Inventory control systems

Job description

Pilkington North America Inc. in Livonia is seeking an Operations Manager for Auto Glass Replacement to lead the local service center, drive safety, quality, and profitability, and manage a team of 8 hourly staff.

You will collaborate with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance to meet sales targets, optimize costs, and grow customer relationships, including Tailgater accounts. Strong leadership and ERP proficiency are essential.